F&B Operations Manager

Sage Restaurant Group; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading restaurant group as a manager responsible for optimizing operations and enhancing customer satisfaction. You will oversee multiple outlets, manage budgets, and ensure compliance with health and safety regulations, while fostering a supportive team culture and driving growth in service offerings. Ideal for individuals with a strong hospitality background and leadership skills.

Qualifications

• More than two years of post-high school education.
• One to two years of related employment experience.
• Strong understanding of guest and associate matters.

Responsibilities

• Manage human resources, including recruitment and performance reviews.
• Develop and manage the department's budget and business/marketing plan.
• Market Food and Beverage outlets to meet sales targets.

Skills

Guest relations

Oral communication

Policy interpretation

Knowledge of food safety

Education

Post-high school education (more than two years)

Job description

Enliven your senses by joining forces with this top-notch team. Take pride in providing fresh, local ingredients and inspired menu choices to our guests. Together, we create a friendly, supportive culture that is intriguing and refreshing for both seasoned hospitality professionals and newcomers.

Job Overview

Plan and manage the Restaurant, Bar, Coffee Shop, and Mobile Dining to achieve customer satisfaction, quality service, compliance with policies and regulations, and financial goals. Responsible for short-term planning and operations management of the Restaurant, Room Service, Bar, and catering. Recommends promotional ideas and procedural changes. Prepares forecasts, and manages budgets for various outlets.

Responsibilities

1. Manage human resources within the department, including recruitment, training, coaching, performance reviews, conflict resolution, discipline, and termination.
2. Develop and manage the department's budget, business/marketing plan, forecasts, and objectives to meet or exceed management expectations.
3. Implement and oversee all company and franchise programs to ensure compliance with SOPs, safety, and sanitary regulations, and all relevant laws to ensure quality service and hospitality.
4. Market Food and Beverage outlets; develop and implement menus, promotions, displays, and decorations to attract guests and increase market share, aiming to meet or exceed sales and financial targets.
5. Maintain sanitation and maintenance of food and beverage areas and equipment to protect assets, ensure compliance, and provide quality service.
6. Respond to customer needs, issues, comments, and problems to ensure a high-quality experience and promote future sales.

Qualifications

Education/Formal Training

More than two years of post-high school education.

Experience

One to two years of related employment experience with this or other organizations.

Knowledge/Skills

• Excellent understanding of guest and associate matters.
• Ability to interpret instructions from customers, associates, and managers.
• Strong oral communication skills for interacting with guests and staff, issuing instructions, and policy communication.
• Ability to read and implement policies and procedures, including schedules, forecasts, and SOPs.
• Knowledge of food safety and chemicals/agents for training purposes.

Physical Demands

The physical requirements include excellent vision for seating guests, food expediting, cleaning, and reading plans and schedules. Ability to lift, push, pull, and carry items weighing 20-40 lbs. Bending, standing, and stair climbing are required, with temperature conditions potentially exceeding 100 degrees in outdoor dining or kitchen areas. The role involves 95% inside work, supervising all outlet areas, with minimal stationary standing and mobility across all outlets.