F&B Manager- Gilley's

Gilley's; Park City (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Gilley’s in Park City, Kansas, is seeking a Food & Beverage Manager to lead all dining and beverage outlets. You will manage staff, oversee daily operations, protect budgets, ensure safety and regulatory compliance, and report on performance to the F&B Director.

You will handle inventories, ordering, training, cash handling, POS management, and guest relations while maintaining a spotless facility and delivering outstanding guest experiences across all shifts.

Qualifications

• Must be at least 18 years old and able to obtain a KRGC Gaming License.
• Minimum 1 year of supervisory experience in F&B.
• Proficient with MS Office and restaurant software.
• Strong communication and leadership abilities.

Responsibilities

• Lead F&B teams across all outlets to deliver high standards of service.
• Manage food and beverage operations within budget and quality targets.
• Oversee scheduling, training, and personnel matters including hiring and terminations.
• Monitor compliance with safety, sanitation, and gaming regulations.
• Own cash handling, POS procedures, and daily financial reconciliation.
• Provide guest relations and resolve escalated issues to protect guest satisfaction.

Skills

Staff management

Budgeting

Guest relations

Customer service

Scheduling

Compliance

Team leadership

Tools

POS system

MS Office

Job description

Job Summary: Primary responsibilities include managing the food and beverage outlets of Gilley’s including but not limited to staff management, operations oversight, financial management, compliance, and reporting, requiring the exercise of discretion and the use of independent judgment. This position will work closely with F&B Director to ensure the standards of service and safety guidelines are met as well as perform other job tasks as assigned.Essential Job Functions:Leading F&B team by attracting, recruiting, training and appraising talented personnelPrimary responsibility for managing food and beverage operations within budget and to the highest standardsEstablishing and managing to food and beverage departmental budgetsAbility to respectfully manage employees in all food and beverage outletsOperational management of all front and back of the house restaurant operationsThe Food & Beverage Manager will complete scheduled inventories, assess ordering needs, and provide instruction on re-order needs to the appropriate parties to ensure completionMust be knowledgeable about the most updated laws and guidelines and responsible for communicating such information to staff and ensuring complianceResponsible for interviewing, hiring, and training personnel as well as terminations, advancements, promotion, discipline and other personnel matters in food and beverage outletsAssist in inspecting kitchen and bar equipment to ensure compliance and hold staff accountable for food sanitation and safety regulationsWill assist in creating a training program and training staff on cash handling procedures in accordance with accounting and company policies. This includes but is not limited to managing the proper use of POS system, pay methods, promotions and approvals. Additionally, required to assist in reconciliation of cash banks and securing bank and related reports and documentationCreate and collaborate within the food and beverage team to implement new ideasBuilds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them backObserves all activity within assigned area offering assistance to all guestsObserves activity and reports anything that is out of the ordinaryIndependently handle routine customer complaints and incidents and exhibits with the appropriate discretion to identify situations that require the attention of upper management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationshipsEnsures all guests are kept in play by providing friendly and helpful service at all interactionsUtilizes open body language, politely speaks with and assists guests as neededAssists in maintaining a spotless facility by disposing of any cups, glasses or bottles left on the floor by guestsMaintains monetary and paperwork accuracy and efficiency within department/property standardsAdheres to regulatory, departmental, and company policies in an ethical manner, ensures all food and beverage personnel adhere, and encourages all others to do the sameEmpowered to independently resolve guest disputes quickly and efficientlyOther duties as assignedSkills/Experience/Qualifications:Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.One year of direct customer contact experience, preferredOne year of supervisory experience in a food and beverage settingProficient in MS Office, and other F&B applicationsPrevious money handling experience preferredDisplay professionalism; excellent verbal and written communication skillsProfessional appearance as outlined in the Gilley’s Team Member HandbookMust be able to work both independently and as a member of a teamAvailable to work required schedule which may include nights, weekends, holidays, and overtime as neededMust be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerfulPHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:Physically mobile with reasonable accommodationsMust be able to respond to visual and audible cuesMust be able to read, write, speak and understand EnglishMust be able to bend, reach, kneel and grip itemsMust be able to lift items weighing up to 50 poundsMust be able to walk and stand for long periods of time (8-12 hours)Have a sense of urgency and keep up with fast paced business practicesOperate in mentally and physically stressful situationsMust be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dustResponsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.