F&B Manager

Highgate Hotels L.P.; Miami (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a premier hospitality management company as a Food & Beverage Manager, overseeing operations in a luxury condominium hotel. This role requires a dynamic individual passionate about delivering exceptional service and managing a high-performing team. You'll ensure profitability and quality standards while engaging with guests and staff alike. This innovative firm is dedicated to excellence, providing a vibrant work environment where your contributions will directly influence guest satisfaction and operational success. If you thrive in a fast-paced setting and are eager to make a difference, this position is perfect for you.

Qualifications

• Strong communication skills to address guest concerns effectively.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Maintain high standards of appearance and grooming.

Responsibilities

• Oversee daily operations of the food and beverage outlet.
• Supervise staff and ensure service quality.
• Conduct staff performance reviews and training.

Skills

Effective verbal and written communication skills

Multitasking and prioritization skills

Attentive, friendly, and courteous demeanor

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties has an asset value exceeding $20 billion and generates over $5 billion in revenues. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to identify and predict market dynamics, driving performance and maximizing asset value. Led by an experienced executive team, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains offices in London, New York, Dallas, and Seattle.

Location

The Elser Hotel & Residences is a 49-story luxury condominium hotel in Downtown Miami. The tower features 646 fully furnished rooms/residences, over 19,000 sq ft of curated amenities, and 5,000 sq ft of retail space. Named after the historic Elser Pier, the hotel continues the tradition of enjoying Biscayne Bay’s shoreline.

Overview

The Food & Beverage Manager oversees all aspects of F&B outlet operations, ensuring profitability, high-quality products, and service levels. Responsibilities include marketing, reducing employee turnover, managing budgets, and meeting productivity and quality standards.

Responsibilities

• Oversee daily operations of the outlet.
• Supervise outlet staff.
• Respond promptly to guest complaints.
• Coordinate with other F&B managers and address issues.
• Keep the supervisor informed of problems.
• Monitor Loss Prevention measures.
• Prepare and submit reports timely.
• Ensure reports like wage progress, payroll, revenue, and employee schedules are completed.
• Maintain service quality in the outlet.
• Assist in menu planning.
• Ensure compliance with liquor laws and health regulations.
• Follow SOPs and requisition procedures.
• Be visible on the floor to assist staff.
• Conduct staff performance reviews.
• Train employees on SOPs and technical tasks.
• Participate in departmental and hotel training programs.
• Interview and approve front-of-house candidates.
• Complete tip reporting.
• Implement and monitor promotions and standards.
• Ensure guest satisfaction.

Qualifications

• Effective verbal and written communication skills.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Attentive, friendly, and courteous demeanor.
• Attend meetings and trainings.
• Participate in M.O.D. coverage as needed.
• Maintain high standards of appearance and grooming.
• Adhere to hotel standards and regulations for safety and efficiency.
• Identify and implement solutions to productivity issues.
• Handle problems proactively and confidentially.
• Perform other duties as assigned.