F&B Front-of-House Leader – Guest Experience

Churchill Downs; Northern (KY); Híbrido; USD 28 000 - 34 000; Tempo integral

Resumo da oferta

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, seeks a food outlet manager to oversee daily operations and staff. You will direct team members, ensure quality service, and drive adherence to budgets and SOPs.

Responsibilities include daily task execution, shift briefings, and maintaining health and safety standards while delivering a positive guest experience. Strong leadership and communication are required.

Qualificações

• Two years in management in a high-volume food service position preferred.
• Demonstrated record of successful interpersonal skills in regards to working with diverse people and levels of authority.
• Multi-task ability.
• Knowledge and experience with computers and software programs to include word processing and spreadsheet packages such as Word for Windows and Excel Spreadsheets.
• Must have the ability to work with the payroll and the inventory system.
• Demonstrated ability to communicate effectively, both written and verbal.

Responsabilidades

• Adheres to all Standard Operating Procedures, SOPs.
• Able to complete daily checklists.
• Complete daily tasks assigned by management.
• Provides preshift information to staff about company events, marketing campaigns, adherence to SOPs and opportunities for advancement.
• Ensures all areas of control are in compliance with Health Codes, OSHA standards, and all governmental agencies.
• Computer skills to include Word and Excel.
• Issues or witnesses corrective counseling sessions to team members.
• Maintains department files that will be updated as necessary to include absences, tardy, behavior and corrective counseling.
• Enacts and tracks all paperwork necessary for team members, such as weekly schedules.
• Is a role model for team members and leaders; responds to questions positively and according to Company policy.
• Recognizes and adapts to trends in the industry. Brings items forth to fit our theme and concept.
• Work with communication devices such as telephones, email, walkie talkies, and computer.
• Corresponds and speaks with guests to maintain great guest relations and provides opportunities for loyalty to occur.
• Programming capabilities with Point of Sale system.
• Responsible for all maintenance of equipment and supplies in the outlet, and for maintaining adequate supplies for all expected business volumes.
• Maintains confidentiality and security of relevant information.
• Maintains an awareness of applicable laws and operates within those guidelines.

Conhecimentos

Two years management

Interpersonal skills

Multi-tasking

Payroll & inventory systems

Written & verbal communication

Ferramentas

Word for Windows

Excel Spreadsheets

Descrição da oferta de emprego

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, seeks a food outlet manager to oversee daily operations and staff. You will direct team members, ensure quality service, and drive adherence to budgets and SOPs.

Responsibilities include daily task execution, shift briefings, and maintaining health and safety standards while delivering a positive guest experience. Strong leadership and communication are required.