F&B Floor Manager

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

The Peninsula Chicago is seeking a guest-focused F&B Floor Manager to elevate the dining experience at a luxury Five-Star property. This role involves overseeing operations, training staff, and implementing high service standards in a vibrant restaurant environment, making it ideal for passionate hospitality professionals looking to thrive in an upscale setting.

Benefits

10 vacation days per year

9 paid holiday days per year

5 Chicago Paid Sick Leave days per year

5 Chicago Paid Leave days per year

Complimentary employee meals

Discounted parking

Discounted and complimentary room nights

50% discount on spa services

25% discount on spa retail

80% company-paid medical, dental and vision coverage

Complimentary life insurance

Complimentary long-term disability

Retirement plan with 5% company match

Qualifications

• Minimum of 2 years leadership experience in a restaurant Five-Star hotel.
• In depth understanding of various cuisine, wines, and pairings.
• Fluency in English; additional languages advantageous.

Responsibilities

• Oversee outlet activities including staff scheduling and service supervision.
• Train and mentor department employees.
• Maintain high service standards for guests.

Skills

Leadership

Customer Service

Communication

Multi-Tasking

Job description

Working with a talented team of Food & Beverage professionals, The Peninsula Chicago is seeking a guest-focused F&B Floor Manager.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Learn and grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Responsible for all activities of outlet,which includes staff scheduling, delegation of job tasks, monitoring and supervision of service, monitoring reservations and table assignment when applies, and ensuring managerial floor presence.
• Train, mentor, motivate, supervise, and assist department manager to discipline all department employees.
• Initiate and maintain friendly yet discreet and unobtrusive service in greeting, seating, and waiting on all guests.
• Take, control reservations and seating of the restaurant regarding service standards and maximizing revenue.
• Utilize the POS and HOTsos systems as per policies and procedure in place.
• This Job Description is not inclusive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.

General Requirements:

• Minimum of 2 years leadership experience in a three-meal period in a restaurant Five-Star hotel
• In depth understanding of various cuisine, wines, and pairings.
• Ability to speak English fluently, additional languages would be highly advantageous.

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $60,000-65,000 per year.