F&B & Facilities Manager — Flexible Schedule

New Hampshire Group Llc; Lebanon (NH); On-site; USD 70,000 - 110,000; Full time

Job summary

Revo Casino and Social House in Lebanon, NH, seeks a Food & Beverage / EVS Manager to lead guest-facing service, environmental services, and facilities coordination. You will oversee staff, ensure beverage quality, sanitation, and safety, and manage budgets and vendor relationships to deliver a premier guest experience.

The role partners with Kitchen management to coordinate events, maintain cleanliness, and optimize labor and operating costs while driving guest satisfaction.

Qualifications

• Five or more years of progressive supervisory or management experience in hospitality, gaming, restaurant or beverage operations, environmental services, facilities, or a related operating environment is preferred.
• Demonstrated knowledge of beverage operations, inventory control, labor management, budgeting, cost control, sanitation, and guest-service standards.
• Working knowledge of building systems, preventive maintenance, work-order management, and contractor oversight, with the judgment to assess urgency and engage qualified technical resources.
• Knowledge of applicable alcohol-service, food-safety, OSHA, Hazard Communication, sanitation, and fire and life-safety requirements. Relevant certifications are preferred or must be obtained as required by the company.
• Strong leadership, communication, organization, problem-solving, and decision-making skills, including the ability to manage competing priorities in a fast-paced environment.
• Ability to analyze operating results, identify root causes, and implement practical corrective actions.
• Working knowledge of Microsoft Excel, Word, and common scheduling, inventory, purchasing, and work-order systems.
• A degree in hospitality, business, facilities management, or a related field is preferred; an equivalent combination of education and relevant experience will be considered.

Responsibilities

• Leads the daily operations of guest-facing Food & Beverage service, EVS, and facilities coordination, aligning priorities with property objectives and the guest experience.
• Hires, onboards, trains, schedules, coaches, evaluates, and, when necessary, disciplines assigned Team Members in accordance with company policy.
• Establishes operating standards, staffing plans, workflows, and accountability measures; conducts regular pre-shift and department meetings.
• Creates a supportive, service-focused culture and provides Team Members with the communication, tools, guidance, and resources needed to perform successfully.
• Maintains confidentiality of privileged information in accordance with company policy and applicable regulations.
• Oversees bar, cocktail, and other guest-facing food and beverage service to ensure timely, accurate, and hospitable execution.
• Enforces beverage recipes, portion and pour standards, product quality, responsible alcohol service, identification verification, sanitation, and approved complimentary-product procedures.
• Manages beverage and front-of-house supply ordering, inventory, secure storage, transfers, counts, and reconciliations; investigates variances and acts to reduce waste, over-pours, and unauthorized complimentary product.
• Monitors labor, sales, cost of goods, promotions, and service-performance measures; implements actions to improve revenue, cost control, productivity, and guest satisfaction.
• Resolves guest concerns promptly, documents follow-up when appropriate, and uses feedback to improve service standards.
• Coordinates special events and functions as they relate to bar service, guest-facing service, EVS support, and facility readiness.
• Maintains productive relationships with beverage suppliers and applicable service vendors, following company procurement and approval requirements.
• Establishes and enforces cleanliness, sanitation, appearance, and inspection standards for public areas, back-of-house areas, restrooms, and exterior grounds; ensures timely correction of deficiencies.
• Schedules EVS and Maintenance Team Members and verifies the quality, productivity, and completion of assigned work.
• Administers preventive-maintenance and work-order programs, maintains service records, and prioritizes repairs based on safety, compliance, guest impact, and cost.
• Coordinates approved vendors and contractors for HVAC, plumbing, electrical, fire and life-safety systems, pest control, waste services, snow removal, landscaping, and related property services; verifies scope completion and escalates deficiencies.
• Conducts routine facility and equipment inspections; identifies repair, replacement, and capital needs and makes recommendations to the General Manager.
• Supports construction, renovation, installation, and property-improvement projects while minimizing disruption to guests and operations.
• Controls EVS and maintenance supplies, monitors utility consumption, and implements practical efficiency measures consistent with operational requirements.
• Evaluates furniture, fixtures, decor, equipment, and overall property presentation and coordinates corrective action within established authority.
• Prepares and manages budgets, labor plans, purchases, invoices, and operating expenses for assigned areas within established approval authority.
• Ensures assigned operations comply with OSHA, Hazard Communication and Safety Data Sheet requirements, alcohol-service standards, food-safety and sanitation requirements, fire and life-safety requirements, and applicable company, state, and local standards.
• Participates in the property Safety Committee and supports incident response, emergency preparedness, and corrective-action follow-up.
• Reviews department performance and provides accurate reports on staffing, service, sales, costs, inventory, cleanliness, maintenance, safety, and other relevant measures.
• Resolves matters within the position's authority and promptly escalates material operational, safety, compliance, personnel, or financial issues to the General Manager.
• Performs other duties as assigned.

Skills

Leadership

Team supervision

Budgeting

Cost control

Guest-service excellence

Communication

Education

A degree in hospitality, business, facilities management, or a related field is preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Revo Casino and Social House in Lebanon, NH, seeks a Food & Beverage / EVS Manager to lead guest-facing service, environmental services, and facilities coordination. You will oversee staff, ensure beverage quality, sanitation, and safety, and manage budgets and vendor relationships to deliver a premier guest experience.

The role partners with Kitchen management to coordinate events, maintain cleanliness, and optimize labor and operating costs while driving guest satisfaction.