F&B Assistant Manager

BENCHMARK; Puerto Rico; On-site; USD 50,000 - 70,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Food & Beverage Assistant Manager for Hyatt Regency Grand Reserve Puerto Rico. Lead daily F&B operations, drive service excellence, and develop high-performing teams while upholding brand, safety and hotel standards.

The role requires a degree in Business Administration or Hotel Management and strong leadership, coaching, and communication skills. Evening, weekend, and holiday flexibility is expected in a hospitality environment.

Qualifications

• Degree in Business Administration and/or Hotel Management.
• Proven leadership and people-management skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Oversee daily Food & Beverage operations ensuring service excellence.
• Lead, coach and develop high-performing teams across outlets.
• Maintain compliance with brand, safety and hotel standards.
• Recruit, train and manage performance of staff.

Skills

Leadership

Coaching

Team development

Communication

Education

Bachelor's degree in Business Administration or Hotel Management

Job description

Company Overview

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

Property

Hyatt Regency Grand Reserve Puerto Rico is a premier resort within the Pyramid Global Hospitality portfolio, located on the oceanfront coast of Rio Grande. The 579‑room property offers over 36,918 sq ft of meeting space and has been recognized as one of the top five resorts in Puerto Rico by Travel + Leisure’s World’s Best Awards. Guests can enjoy a lagoon‑style pool, a 27‑hole Tom Kite‑designed golf course, and a full‑service rainforest spa amid the natural beauty of ElYunque and the island’s coastline.

Food & Beverage Assistant Manager

As a key leadership role, the Food & Beverage Assistant Manager will oversee the daily operations of the Food & Beverage department, driving service excellence, developing high‑performing teams, and ensuring compliance with company, brand, and safety standards.

Responsibilities

• Achieve established goals for total customer satisfaction in Food & Beverage, adhering to hotel standards.
• Respond to feedback and maintain ratings across various restaurant customer satisfaction survey platforms.
• Establish and maintain recruitment and retraining programs.
• Supervise the responsibilities and duties of service staff, ensuring prompt, courteous, high‑quality service.
• Promptly address and resolve any requests from guests and diners.
• Be thoroughly familiar with outlet menus—including translations and dish preparation times.
• Participate in meetings relevant to the position and ensure punctuality regarding reports and meetings.

Qualifications

• Degree in Business Administration and/or qualification in Hotel Management.
• Proficiency in a second language (bilingual).
• Passion for hospitality and delivering an exceptional guest experience.
• Strong leadership, coaching, and team‑development skills.
• Excellent communication and interpersonal abilities.
• Flexibility to work evenings, weekends, and holidays.

Compensation & Benefits

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications, and specific office location.