F-35 Help Desk Specialist | Active Secret clearance

General Dynamics Information Technology; Arlington (VA); On-site; USD 41,000 - 56,000; Full time

Job summary

General Dynamics Information Technology is seeking a Help Desk Specialist to deliver first-line technical support in Arlington, VA. The role focuses on Remedy/Helix ticketing, asset inventory, and Microsoft 365 knowledge to resolve end-user issues on Windows environments.

Requires 5+ years of relevant experience, active Secret clearance, and US citizenship. Onsite location emphasizes rapid response and coordination with system admins and engineers to sustain mission-critical services.

Qualifications

• 5+ years of related experience supporting help desk operations.
• Experience with Remedy/Helix and ticketing systems.
• Active Secret clearance required; US Citizenship is required.

Responsibilities

• Provides first-tier software, hardware and printing technical assistance to computer users.
• Utilize Helix/Remedy for change management, ticketing system and asset inventory.
• A working knowledge of the M365 office suite, MS Teams, and the Windows operating system.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.

Skills

BMC Helix

BMC Remedy Ticketing System

Help Desk Support

IT Troubleshooting

Education

BS/BA in Computer Science or related IT discipline

Job description

Job Qualifications: BMC Helix, BMC Remedy Ticketing System, Help Desk Support, IT Troubleshooting

Job Description

Type of Requisition: Pipeline

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able To Obtain: Secret

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills: BMC Helix, BMC Remedy Ticketing System, Help Desk Support, IT Troubleshooting

Certifications: None

Experience: 5 + years of related experience

US Citizenship Required: Yes

Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career.

The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

• This position is pending funding.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Specialist, The Work You'll Do At GDIT Will Be Impactful To The Mission Of The JSF F-35 Support Team In Arlington, VA:

• Provides first-tier software, hardware and printing technical assistance to computer users.
• Utilize Helix/Remedy for change management, ticketing system and asset inventory
• A working knowledge of the M365 office suite, MS Teams, and the Windows operating system.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.

WHAT YOU'LL NEED TO SUCCEED

Bring your troubleshooting along with a drive for innovation to GDIT. Our Help Desk Specialist must have:

• Security Clearance Level: Active Secret clearance
• Required Experience:
• 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
• Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.
• Position Availability: This position is pending funding.
• Location: Onsite in Arlington, VA
• US Citizenship required

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

None

Telecommuting Options

Onsite

Work Location

USA VA Arlington

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans