Eyewear Style Advisor & Customer Experience Leader

Warby Parker; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in the United States is seeking a well-rounded Sales Advisor to deliver exceptional service on the sales floor. You’ll share Warby Parker's values, help customers choose eyewear, and contribute to a fast-paced, high-growth store environment.

This role emphasizes product knowledge, proactive problem solving, and teamwork. You’ll participate in store initiatives, uphold brand standards, and support inclusive, customer-first experiences across our locations.

Qualifications

• Experience interacting with customers in a service-minded environment.
• Ability to communicate clearly and adapt to different people.
• Organized, attentive, and detail-oriented.
• Energetic self-starter with an entrepreneurial spirit.

Responsibilities

• Communicate Warby Parker's values and brand philosophy on the sales floor
• Delight customers through exceptional service
• Demonstrate product knowledge and offer style advice
• Contribute to reinventing the eyewear-shopping experience
• Support team and customers, and assist with store initiatives

Skills

Customer service experience

Communication skills

Problem-solving

Team player

Job description

Warby Parker in the United States is seeking a well-rounded Sales Advisor to deliver exceptional service on the sales floor. You’ll share Warby Parker's values, help customers choose eyewear, and contribute to a fast-paced, high-growth store environment.

This role emphasizes product knowledge, proactive problem solving, and teamwork. You’ll participate in store initiatives, uphold brand standards, and support inclusive, customer-first experiences across our locations.