Eyewear Sales & Vision Care Specialist - On-the-Job Training

Shopko; Baraboo (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

On-the-job training

401K with match

Vacation pay

Sick pay

Employee assistance program

Certification program

Job summary

Shopko Optical in Baraboo, WI is seeking an Optical Sales Associate to provide friendly patient and customer service in selecting, ordering and dispensing eyewear. You will also assist with frame selection, pre-screening and preparing work orders for the Optical Lab.

On-the-job training is provided; no previous experience is required. The role offers comprehensive benefits and opportunities to grow in a supportive team environment within a community-focused company.

Qualifications

• High School Graduate or equivalent.
• Maintain license as required by state.
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

Skills

Customer service

Communication

Multitasking

Phone handling

Education

High School Graduate or equivalent

Job description

Shopko Optical in Baraboo, WI is seeking an Optical Sales Associate to provide friendly patient and customer service in selecting, ordering and dispensing eyewear. You will also assist with frame selection, pre-screening and preparing work orders for the Optical Lab.

On-the-job training is provided; no previous experience is required. The role offers comprehensive benefits and opportunities to grow in a supportive team environment within a community-focused company.