Eyewear Fitting Expert & Patient Care

EssilorLuxottica; Algonquin (IL); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Job summary

Eye Boutique, part of EssilorLuxottica, is seeking an Optical Associate to provide exceptional patient experiences through eyewear selection, measurements, and fitting. You will help patients choose frames and ensure a precise prescription fit.

The role requires ABO certification, strong customer service, and comfort with technology. You will work weekends and evenings to support store needs and KPIs, within a fast-paced team.

Qualifications

• High School diploma or equivalent.
• ABO Certification.
• Knowledge of optics and dispensing/fitting eyewear.
• Strong customer service: communicator, listener, and team builder.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills – ability to use and carry a tablet.
• Familiarity with point-of-sale and patient record software.
• Embraces new technology and change.
• Previous eyecare or customer service experience.

Responsibilities

• Custom fits glasses and precisely places prescription in lenses.
• Leads in optical acumen and supports peers.
• Takes and records measurements, adjusts eyewear to spec.
• Asks open-ended questions to identify patient needs.
• Assists peers with complex product needs and prescriptions.
• Adheres to company policies and procedures.
• Seeks to meet KPIs and drive patient satisfaction.
• Sells on your feet 80%-100% of the time.
• Maintains professional appearance and secures assets.
• Performs other duties as assigned by Practice Manager.

Skills

Customer service

Communication

Teamwork

Inventory management

Math skills

Sales skills

Tablet usage

Tech familiarity

Adaptability

Education

High School diploma or equivalent

ABO Certification

Optics knowledge

Job description

Eye Boutique, part of EssilorLuxottica, is seeking an Optical Associate to provide exceptional patient experiences through eyewear selection, measurements, and fitting. You will help patients choose frames and ensure a precise prescription fit.

The role requires ABO certification, strong customer service, and comfort with technology. You will work weekends and evenings to support store needs and KPIs, within a fast-paced team.