Eyewear Fitting & Customer Care Specialist

Pavletic Eye Care; Orland Park (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health insurance

Employee discounts

Career advancement

Job summary

Pavletic Eye Care in Orland Park, IL is seeking an Optician to join our team. You will speak with patients to learn about their eyewear needs, take facial measurements, and help them select frames and contact lenses based on lifestyle and prescriptions.

You will explain pricing and insurance coverage, educate patients about products, and ensure HIPAA compliance while delivering outstanding customer service.

Qualifications

• Experience as an optometrist’s assistant or optician preferred.
• State license required for practice.
• Strong communication and interpersonal skills.
• Knowledge of HIPAA regulations and patient confidentiality.
• Excellent customer service abilities.

Responsibilities

• Meet and talk with patients to learn their needs for eyewear.
• Make suggestions on frames and assist patients in choosing the best option.
• Take facial measurements to ensure a perfect frame fit.
• Prepare specific orders for the ophthalmic lab.
• Explain pricing, insurance, and payment options to the patient thoroughly.
• Operate under HIPAA and confidentiality regulations.

Skills

Communication skills

Interpersonal skills

Customer service

HIPAA knowledge

Education

State optician license

Job description

Pavletic Eye Care in Orland Park, IL is seeking an Optician to join our team. You will speak with patients to learn about their eyewear needs, take facial measurements, and help them select frames and contact lenses based on lifestyle and prescriptions.

You will explain pricing and insurance coverage, educate patients about products, and ensure HIPAA compliance while delivering outstanding customer service.