Eyewear Experience & Patient Care Specialist

Now Optics; Santee (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company-paid life and short-term disability coverage

Free eyeglasses

Paid time off that increases with seniority

Professional development opportunities

Employee Assistance Program (EAP)

Job summary

Now Optics is seeking a Doctor Technician in Santee, California. This role requires providing exceptional customer service, assisting the clinical team, and ensuring a seamless patient experience. Ideal candidates have at least one year of customer service experience, strong multitasking abilities, and effective communication skills. The position offers a variety of benefits including medical insurance, flexible work hours, and opportunities for professional development. A high school diploma is a minimum requirement.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• Ability to multitask, prioritize, and be flexible with changing business needs.
• Skills necessary to communicate effectively with a diverse group of people.

Responsibilities

• Provide outstanding customer service to all patients.
• Assist with patient complaint resolution and manage pending orders.
• Communicate effectively with the supervising physician.

Skills

Customer service

Multitasking

Effective communication

Schedule flexibility

Microsoft Suite 365

Optical experience

Education

High School diploma or equivalent

Job description

Now Optics is seeking a Doctor Technician in Santee, California. This role requires providing exceptional customer service, assisting the clinical team, and ensuring a seamless patient experience. Ideal candidates have at least one year of customer service experience, strong multitasking abilities, and effective communication skills. The position offers a variety of benefits including medical insurance, flexible work hours, and opportunities for professional development. A high school diploma is a minimum requirement.