Eyewear Customer Service/Sales Advisor

MyEyeDr.; Fairfax (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a high-growth healthcare company as an Eyewear Consultant, where you will provide exceptional care and support to patients in selecting eyewear. This role emphasizes customer service and sales, allowing you to thrive in a fast-paced environment. With comprehensive training and a focus on personal growth, you will help patients see, look, and be their best while enjoying benefits like medical coverage and a 401(k) plan. If you're passionate about helping others and eager to grow your career, this opportunity is perfect for you.

Benefits

Medical and Dental Coverage

Tax-Free Savings Plans

Life Insurance

Vision Coverage

Associate Discounts

401(k) Plan with Company Match

PTO and Paid Holidays

Qualifications

• Experience in customer-facing or sales roles is preferred.
• Willingness to learn about the industry and products.

Responsibilities

• Provide exceptional customer service and assist patients in selecting eyewear.
• Meet sales plans and explain insurance benefits comprehensively.

Skills

Customer Service

Sales Skills

Problem-Solving

Team Collaboration

Adaptability

Education

High School Diploma

Job description

Description

About the role

See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr., you play an essential role by providing personalized eyecare and supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided with training and tools needed to learn about an industry that delivers a best-in-class experience to help our patients see and live their best lives. Join our team today and help provide the highest quality vision care. This role reports to the Office General Manager. Some weekend and evening shifts are required.

You Will

• Provide patients with exceptional customer service by understanding and advising on their needs
• Assist patients in selecting eyewear, frames, and lenses by using knowledge of product lines and options to educate them on the best fit
• Consistently meet sales plans and office goals through building relationships and trust with patients
• Explain insurance benefits comprehensively to patients
• Utilize company-provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to serve the patient’s needs
• Collaborate with doctors and team members to provide a seamless patient experience
• Communicate and demonstrate MyEyeDr.'s values and brand philosophy
• Participate in other office duties as assigned

About You

• Experience in customer-facing or sales roles (Retail, Hospitality, or Optical preferred but not required)
• A proactive problem-solving approach with an entrepreneurial spirit
• Willingness to learn about the industry, products, and services
• Ability to sell with a desire to meet goals and a positive attitude
• Friendly, caring, and patient-centric, thriving in a fast-paced environment
• Team player willing to collaborate for the best patient experience

Growth With Us

• Grow your career through role-specific training programs
• Opportunity to earn bonuses and commissions (role-specific)
• Participate in comprehensive benefits including medical and dental coverage, tax-free savings plans, life insurance, and more
• Enjoy vision coverage and associate discounts on products
• Participate in our 401(k) plan with a competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

Are you looking for a unique opportunity to make a difference in patients' lives? MyEyeDr. is a high-growth, premier healthcare company offering a total vision care concept with a unique retail experience. Our community doctors and knowledgeable teams focus on helping patients live their best lives by delivering personalized, exceptional care. Our business model makes healthcare accessible by accepting all insurance and offering a wide selection of stylish eyewear to meet diverse needs.

This role offers a chance to build your professional career in an organization that values purpose and action. You will have the opportunity to prioritize the care of our associates and patients, connect our teams' knowledge to patient needs, and work in a fun, inclusive, collaborative environment. We seek individuals inspired by helping others and providing quality care while growing professionally and improving MyEyeDr. in meaningful ways. If this describes you, we encourage you to apply and start your journey with MyEyeDr., helping people see, look, and be their best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, military status, citizenship, familial status, genetics, or any other protected category. Discrimination or harassment based on these characteristics is not tolerated.