Eyewear Customer Service & Order Resolution Specialist

EssilorLuxottica; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

EssilorLuxottica in Dallas seeks a Customer Service Representative to resolve order exceptions and support a high-quality customer experience. You will communicate with internal teams and external vendors to ensure accurate orders and timely resolutions.

The role requires 5+ years of customer service, strong communication, analytical thinking, and proficiency in Excel and MS Office, with ability to work extended hours on a rotating basis.

Qualifications

• 5+ years of customer service experience
• Excellent communication techniques with courteous language and proper grammar
• Strong critical thinking and problem-solving skills
• Excellent verbal and written communication skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy
• Ability to negotiate win/win resolutions
• Ability to multi-task in a high stress environment
• Proficient computer skills
• Experience with Microsoft Excel
• Solid knowledge of Microsoft Office environment
• Ability to work extended hours and weekends on rotating basis

Responsibilities

• Analyze and resolve order errors and inconsistencies.
• Use effective problem-solving techniques to resolve exceptions.
• Apply critical thinking and attention to detail to ensure customer satisfaction.
• Follow proper procedures and guidelines for resolutions.
• Navigate efficiently in all system applications.
• Process data entry orders.
• Apply proper urgency to resolutions to exceed expectations.
• Internal communication with Store Associates, Leadership, Brand Teams, and other Departments.
• External communication with Luxottica Retail Vendors, Shipment Couriers, and Outside Labs.

Skills

Customer service

Communication skills

Problem-solving

Active listening

Empathy

Negotiation

Multitasking

Microsoft Excel

Microsoft Office

Self-reliance

Education

High School diploma

Associate degree

Tools

Microsoft Excel

Microsoft Office

Job description

EssilorLuxottica in Dallas seeks a Customer Service Representative to resolve order exceptions and support a high-quality customer experience. You will communicate with internal teams and external vendors to ensure accurate orders and timely resolutions.

The role requires 5+ years of customer service, strong communication, analytical thinking, and proficiency in Excel and MS Office, with ability to work extended hours on a rotating basis.