Eyewear Customer Experience Specialist

Warby Parker; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more

Job summary

Warby Parker is seeking a well-rounded Sales Advisor to deliver exceptional service in our retail locations. You will represent the brand, share product knowledge, and help create a memorable glasses-shopping experience for customers.

This role emphasizes speed, adaptability, and teamwork in a fast-paced retail environment. Ideal candidates bring customer-facing experience, a proactive mindset, and passion for fashion and technology.

Qualifications

• Customer-facing experience in a service-minded environment.
• Able to communicate with a variety of people.
• Energetic self-starter with an entrepreneurial spirit.

Responsibilities

• Communicate Warby Parker's brand values on the sales floor.
• Delight customers through exceptional service.
• Demonstrate product knowledge and offer style advice.
• Suggest ideas to reinvent the retail and glasses-shopping experience.
• Assist teammates and customers as needed.
• Foster an inclusive culture by treating others with respect.

Skills

Customer service

Communication

Problem solving

Team player

Job description

Warby Parker is seeking a well-rounded Sales Advisor to deliver exceptional service in our retail locations. You will represent the brand, share product knowledge, and help create a memorable glasses-shopping experience for customers.

This role emphasizes speed, adaptability, and teamwork in a fast-paced retail environment. Ideal candidates bring customer-facing experience, a proactive mindset, and passion for fashion and technology.