Eyecare Practice Manager - Team & Operations Lead

Keplr Vision; Spring Lake (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Keplr Vision in Michigan is seeking a Practice Manager I to lead a team of optical staff and support the Lead OD in delivering exceptional patient care. You will supervise opticians, technicians, and patient care coordinators while ensuring efficient workflows and high standards of customer service.

The role requires strong leadership, customer service, and operational oversight, including training, hiring, and ensuring HIPAA compliance. This is a full-time position based in Spring Lake, MI.

Qualifications

• Excellent customer service and professional presentation required.
• 2+ years retail management or supervisory experience.
• Strong communication, organizational, and leadership skills.
• Ability to set productivity goals and meet deadlines.
• Understanding of optometric business processes.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Collaborate with Lead OD to ensure an exceptional patient experience.
• Lead staff to deliver unsurpassed customer service through coaching and development.
• Work with ODs to ensure high patient care standards and workflow efficiency.
• Monitor practice operations and provide on-the-job training and support to staff.
• Analyze practice financial data and recommend steps to optimize profitability.
• Recruit and select high-caliber talent.
• Ensure compliance relating to billing and HIPAA.
• Perform product management and inventory control duties.
• Conduct staff evaluations, performance management, and trainings.
• Uphold Keplr Vision’s Core Values.

Skills

Retail management

Customer service

Leadership

Operations knowledge

HIPAA compliance

Job description

Keplr Vision in Michigan is seeking a Practice Manager I to lead a team of optical staff and support the Lead OD in delivering exceptional patient care. You will supervise opticians, technicians, and patient care coordinators while ensuring efficient workflows and high standards of customer service.

The role requires strong leadership, customer service, and operational oversight, including training, hiring, and ensuring HIPAA compliance. This is a full-time position based in Spring Lake, MI.