Optical Practice Manager - Patient Experience Lead

Eye Care One Inc; Michigan; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Eye Care One Inc in Spring Lake, MI, is seeking a Practice Manager to oversee daily operations of the optical practice and lead a team of technicians and coordinators. You will work closely with the Lead OD to ensure an exceptional patient experience and maintain high standards of service and efficiency.

The role emphasizes staff development, productivity, HIPAA/compliance, and profitability analysis to optimize the practice's performance. On-site, full-time position.

Qualifications

• Excellent customer service skills and personal presentation.
• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• Strong communication, organizational, and leadership skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to analyze finances to optimize profitability.
• Understanding of HIPAA compliance and patient privacy.

Responsibilities

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Work closely with the Lead OD to ensure an exceptional patient experience.
• Lead staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team.
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members.
• Analyzes practice financial data and makes recommendations to optimize profitability.
• Recruits and selects high caliber talent.
• Ensure compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers trainings.
• Uphold Keplr Vision’s Core Values.

Skills

Optical experience

Retail management

Staff supervision

Customer service

Leadership

Job description

Eye Care One Inc in Spring Lake, MI, is seeking a Practice Manager to oversee daily operations of the optical practice and lead a team of technicians and coordinators. You will work closely with the Lead OD to ensure an exceptional patient experience and maintain high standards of service and efficiency.

The role emphasizes staff development, productivity, HIPAA/compliance, and profitability analysis to optimize the practice's performance. On-site, full-time position.