Eye Care Patient Experience Specialist

Magruder Eye Institute; Winter Haven (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Magruder Eye Institute in Winter Haven, FL, seeks a Patient Services Specialist to greet and check in patients, verify demographics and insurance, and collect co-pays. This role supports clinicians and the front desk team to ensure a smooth patient intake and accurate records.

Candidates should have a high school diploma, strong communication skills, and proficiency with MS Office. Certified Patient Services Specialist is preferred to demonstrate expertise in patient services.

Qualifications

• High School diploma or equivalent required.
• Excellent verbal and written communication skills.
• Experience in patient-facing roles and front desk operations is a plus.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Greet and check in patients, verify demographics and insurance information.
• Collect co-pays and balances, receipts and process payments.
• Schedule appointments and manage recall lists; balance end of day deposits.
• Maintain patient confidentiality and accurate records.

Skills

Customer service

Communication

Microsoft Office

Confidentiality

Front desk

Education

High School diploma

Tools

EMR systems

Microsoft Office

Job description

Magruder Eye Institute in Winter Haven, FL, seeks a Patient Services Specialist to greet and check in patients, verify demographics and insurance, and collect co-pays. This role supports clinicians and the front desk team to ensure a smooth patient intake and accurate records.

Candidates should have a high school diploma, strong communication skills, and proficiency with MS Office. Certified Patient Services Specialist is preferred to demonstrate expertise in patient services.