External Job Posting Title Junior Technical Help Desk Support

Peraton; Virginia; Presencial; USD 51 000 - 82 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Parental leave

Resumo da oferta

Peraton is hiring a Junior Technical Help Desk Support for its Federal Strategic Cyber program, located on-site at Quantico, VA. You will provide Tier II support, maintain system infrastructure, and collaborate with Engineers and Developers to optimize tools and processes.

This role requires US citizenship and a current/active Top Secret clearance with the ability to obtain a polygraph. The position supports a 24/7 operations environment and includes training material creation and metric

Qualificações

• BS/BA with 1+ year relevant experience; or HS with 4+ years experience.
• Experience providing Tier I/II technical support.
• Experience troubleshooting computer hardware, software, and networking systems.
• U.S. citizenship required.
• A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.

Responsabilidades

• Provide Tier II technical support to end users via phone, email, and virtual support channels.
• Support the operation, maintenance, and troubleshooting of system infrastructure.
• Collaborate with R&D teams to test and optimize product-support techniques, processes, and tools.
• Create and deliver technical training materials for end users and support personnel.
• Compile and report monthly support metrics.
• Resolve issues efficiently and effectively while meeting SLAs.
• Work with Engineers and Developers to support operation and maintenance of all components.
• Participate in a monthly on-call rotation.
• Develop and maintain knowledge of the company’s products, services, and systems.
• Provide support in a 24/7 environment.

Conhecimentos

Troubleshooting

Documentation

Customer service

Communication

Formação académica

BS/BA or HS + experience equivalence

Ferramentas

Active Directory

RSA SecurID

SharePoint

MS Office

Descrição da oferta de emprego

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton is currently seeking to hire a Junior Technical Help Desk Supportfor its' Federal Strategic Cyber program.

Location: On-site, Quantico, VA

In this role, you will:

• Provide Tier II technical support to end users via phone, email, and virtual support channels.
• Support the operation, maintenance, and troubleshooting of system infrastructure.
• Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools.
• Create and deliver technical training materials for end users and support personnel.
• Compile and report monthly support metrics.
• Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
• Work closely with Engineers and Developers to support the operation and maintenance of all components within the system environment.
• Participate and support in a monthly on-call rotation.
• Develop and maintain in-depth knowledge of the company’s products, services, applications, and systems.
• Provide support in an environment that operates 24 hours a day, 7 days a week.

Qualifications

Required Qualifications:

• BS/BA with 1+ year of relevant experience. Or, HS and 4+ years of relevant experience may be considered in lieu of the bachelor's degree.
• Experience providing Tier I and Tier II technical support.
• Experience troubleshooting computer hardware, software, and networking systems.
• U.S. citizenship required.
• A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.

Preferred / Desired Qualifications:

• Experience with Active Directory.
• Experience supporting RSA SecurID tokens.
• Experience with Microsoft SharePoint.
• Strong troubleshooting, communication, documentation, and customer-service skills.
• Ability to work independently and collaboratively in a fast-paced, 24/7 operations environment.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed athttps://www.careers.peraton.com/benefits.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.