External Job Posting Title Field Support Services, Associate

Peraton; Landover (MD); Hybrid; USD 80,000 - 128,000; Full time

Job summary

Peraton seeks an experienced technical support professional to provide expert and second-tier assistance to field engineers and technicians across customer sites. The role involves advising on installation, configuration, and customization, plus proactive maintenance to maximize system availability.

Responsibilities include troubleshooting, training customers, and collaborating with developers to reduce recurring incidents.

Qualifications

• Active/Current Top Secret/SCI security clearance.
• Willingness to travel up to 50%.
• 0 years with BS/BA; 4 years no degree.

Responsibilities

• Provide expert and second-tier technical support and analysis to field engineers and technicians.
• Advise on installation, adaptation, configuration, or enhancement of designated systems and services.
• Test, train, and provide field support related to technical aspects for customers.
• Troubleshoot and resolve technical problems; modify products to meet customer requirements.
• Maintain network stability through advanced troubleshooting and proactive maintenance.
• Provide training to customers and travel to customer sites as needed.
• Collaborate with developers and engineers to reduce recurring incidents.

Skills

Security clearance

Travel willingness

Education

Bachelor's degree with no years of experience

Master’s degree with no years of experience

High School Diploma/GED with 4+ years of experience

Job description

Responsibilities

Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Partners with developers and engineers to reduce reoccurring incidents. Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Qualifications

0 years with BS/BA; 4 years no degree

• An Active/Current Top Secret/SCI security clearance.
• Bachelor's degree and no years of experience years of relevant experience; Master’s degree and no years of experience; High School Diploma/GED and four (4+) years of relevant experience
• Possess knowledge of designated systems.

• Willingness to work outside of normal work hours
• Ability and willingness to travel up to 50%

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.