External Hub Programs Lead & Vendor Performance

BioSpace; North Chicago (IL); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Benefits package

401(k)

Paid time off

Job summary

AbbVie in North Chicago is seeking an experienced leader to oversee external hub vendor governance and performance across partners, ensuring SLAs, KPIs, quality and compliance. You will drive governance, reporting cadences, and strategic vendor relationships to support patient services and access programs.

You will manage cross-functional partnerships with AbbVie Patient Services, translate strategic priorities into operational execution, oversee financial risk, guide continuous improvement, and

Qualifications

• List required and preferred qualifications (education, skills and experience).
• Bachelor's Degree required.
• 7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations.
• Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred.

Responsibilities

• Oversee external hub vendor governance and performance across multiple partners.
• Ensure adherence to contractual obligations, SLAs, KPIs, quality standards, and compliance requirements.
• Support the development and maintenance governance frameworks, reporting structures, and performance review cadence.
• Conducts business reviews with external hub vendors.
• Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes.

Skills

Vendor management experience

Operations leadership

Patient services experience

Access support environments

Education

Bachelor's degree

Job description

AbbVie in North Chicago is seeking an experienced leader to oversee external hub vendor governance and performance across partners, ensuring SLAs, KPIs, quality and compliance. You will drive governance, reporting cadences, and strategic vendor relationships to support patient services and access programs.

You will manage cross-functional partnerships with AbbVie Patient Services, translate strategic priorities into operational execution, oversee financial risk, guide continuous improvement, and