Director HUB Strategy & Service - Lake County, IL

BioSpace; Mettawa (IL); On-site; USD 130,000 - 170,000; Full time

Job summary

A prominent healthcare company in Lake County, IL is seeking a Director of HUB Strategy & Service to optimize patient access and support programs. This role requires over 15 years in healthcare, with significant leadership experience. The Director will develop strategic initiatives, manage teams, and oversee key budget processes, ensuring that programs meet organizational goals. This position offers a chance to make a significant impact on patient care and services.

Qualifications

• 15+ years of experience in healthcare.
• 7+ years of supervisory experience.
• Strong understanding of patient services business areas.

Responsibilities

• Lead collaboration with stakeholders to drive strategic alignment.
• Develop and sustain a high-performing organization.
• Inspire and motivate collaborators towards business objectives.
• Manage access and reimbursement strategy development.
• Oversee annual budgeting process for HUB programs.

Skills

Strategic thinking

Project management

Healthcare knowledge

Team leadership

Vendor management

Education

Bachelor’s degree or equivalent

Advanced degree

Job description

Director HUB Strategy & Service - Lake County, IL

Company Description
AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across key therapeutic areas including immunology, oncology, neuroscience, eye care, and the Allergan Aesthetics portfolio. For more information about AbbVie, visit www.abbvie.com.

Job Description
The US Patient Services team is an industry‑leading organization that provides unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The Director of HUB Strategy & Services reports to the Head of Enrollment and Triage Support and develops and leads strategies to optimize access to AbbVie’s products. Collaborating with Access & Reimbursement leadership, Payer, Trade, and Hub teams, the Director oversees initiatives that enhance AbbVie’s patient support programs, access strategies, and reimbursement programs.

Major Responsibilities

• Leads effective collaboration with internal stakeholders, external partners, and vendors to drive strategic alignment and engagement.
• Develops and sustains a high‑performing organization by recruiting, training, coaching, and recognizing team members, while establishing efficient workflows.
• Inspires and motivates direct and indirect collaborators around a shared purpose, fostering commitment to business objectives.
• Demonstrates a strong ability to balance long‑term strategic objectives with immediate patient and team deliverables, ensuring sustainable support for AbbVie PSPs.
• Proactively adapts team focus and resources to achieve current goals while anticipating and planning for future needs.
• Leads the development and delivery of comprehensive access and reimbursement strategies in partnership with APS, Market Access, Trade, and Hub teams to maximize patient access to our products while ensuring financial viability.
• Stays informed about changes in healthcare policy, reimbursement regulations, and market trends.
• Oversees key, high‑visibility strategic initiatives and drives change management and stakeholder engagement across a diverse and highly matrixed Patient Services organization.
• Partner with APS TBUs, Strat Ops, MABI, BTS, and other leadership teams to establish KPIs for assessing access and reimbursement strategy effectiveness.
• Implement and manage quarterly business reviews across all Access and Reimbursement teams in partnership with the Head of Enrollment and Triage Support.
• Collaborate with and align objectives to internal stakeholders (including Marketing, Sales, Medical Affairs, Legal, Quality, OEC, SPDO, BTS, etc.).
• Oversee annual budgeting process and ensure HUB programs are operating at or below planned budget levels.

Qualifications

• Bachelor’s degree or equivalent; advanced degree preferred.
• 15+ years of experience in healthcare.
• 7+ years of supervisory experience.
• Strong strategic thinking, project management leadership skills, organizational skills, and strong understanding of patient services business areas.
• Proven ability to drive outstanding employee performance and engagement through developing, coaching, motivating, energizing and inspiring team members.
• Vendor management and performance oversight, with the ability to drive results through clear governance, KPIs, and continuous improvement.

Key AbbVie Competencies

• Demonstrated ability to coordinate a cross‑functional team in order to achieve business objectives.
• Demonstrated ability to influence others in organizations who do not have reporting linkages.
• Proven ability to negotiate in order to achieve win‑win business outcomes.
• Ability to manage multiple projects at the same time and assure completion by due dates.
• Ability to clearly communicate complex and technical tasks, both written and orally.
• Ability to apply strategic thinking to the overall business, and then develop tactics that best meet the strategic initiatives.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer / Veterans / Disabled.