Extended Stay America Augusta - Front Desk Agent

Aimbridge Hospitality; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Term Life/AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Extended Stay America Premier Suites - Augusta is seeking a Front Desk Agent to deliver exceptional guest experiences through warm welcomes, smooth check-ins, and friendly farewells. You are the face of the hotel, coordinating reservations and requests while ensuring a seamless stay.

As the Front Desk Agent, you will handle guest interactions with a friendly demeanor, maintain front desk operations, and contribute to a welcoming environment for all guests and team members.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest Service Superstar: you bring warm vibes and top-tier service that make guests feel at home.
• Communication Champ: you convey messages clearly, confidently, and with a smile to guests and team.
• Quick-Thinking Problem Solver: you think fast, act smart, and turn hiccups into smooth resolutions.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details with organization.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

There's a Place Like Home in Augusta. Welcome to Extended Stay America Premier Suites - Augusta! Our hotel is perfect for business travelers, students, tourists and those who are relocating to the Augusta, GM area. We are conveniently located off I-20, near top destinations like the Augusta National Golf Club, Phinizy Swamp Nature Park, the Augusta Riverwalk and the Augusta Museum of History. Extended Stay America has the modern amenities you need to feel right at home. All suites feature amenities like fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. An on-site guest laundry facility, outdoor putting green, fitness center and daily grab-and-go breakfast are available. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!