Extended Coverage Dispatch

National Carriers, Inc.; Irving (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

A logistics company based in Texas is hiring for an overnight dispatch role. The position requires providing directions and ongoing communication with drivers to ensure timely delivery. Responsibilities include managing operational tasks, addressing safety compliance, monitoring alerts, and responding to customer inquiries. This role necessitates judgment, effective communication skills, and the ability to handle multiple responsibilities in a fast-paced environment. Ideal candidates will have experience in similar dispatching roles.

Qualifications

• Overnight 12-hour shift is required.
• Ability to dispatch trucks and communicate with drivers via phone/text.
• Ability to exercise independent judgment on urgent issues.
• Attention to safety and compliance.
• Excellent written and verbal communication skills.

Responsibilities

• Provide directions to drivers for safe and timely delivery.
• Communicate ongoing with drivers via telephone and messaging.
• Exercise judgment on immediate issues or relay to management.
• Provide feedback to drivers about their performance.
• Address service-related issues as they arise.
• Report any detrimental conduct to safety.
• Leave communication at the end of shifts.
• Other duties as assigned by management.
• Provide check calls for trucks in the system.
• Dispatch trucks electronically and verbally during operations.
• Respond to mobile communication messages promptly.
• Ensure drivers follow fuel solutions and keep PTAs current.
• Verify unloading and late fees as necessary.
• Monitor and report key accounts as assigned.
• Review non-departed loads from National Beef.
• Answer customer emails regarding service.

Skills

Communication

Customer service

Decision making

Problem solving

Safety awareness

Tools

AS/400

Job description

Extended Coverage Dispatch Responsibilities

• Provide directions to drivers to ensure safe and timely delivery of freight.
• Communicate with drivers on an ongoing basis primarily via telephone and mobile communication messaging.
• Exercise independent judgment to determine if situations need to be addressed immediately or forwarded to the driver's assigned driver manager to be addressed.
• Provide ongoing feedback to drivers, both positive and negative.
• Address service-related issues with drivers as needed as issues arise.
• Report driver's conduct that could be potentially detrimental to the safety of the drivers or others.
• Leave shift communication when necessary.
• Other duties and responsibilities as assigned by management.

Operational Responsibilities

• Provide check calls for each truck touched in AS/400.
• Dispatch trucks electronically.
• Provide verbal dispatch on all Beef loads, multiple pickups, and produce loads.
• Check call trucks advising verbal dispatches are complete.
• Read and respond to take appropriate action regarding all mobile communication messages.
• Answer all incoming calls in a timely manner.
• Read late pings and take appropriate action to ensure on-time delivery.
• Enter IR service failures as needed.
• Ensure drivers follow fuel solutions. Provide new solutions as needed.
• Keep PTAs current.
• Verify and issue unloading and late fees, and notify planning/CSR as needed.
• Start and end home time status and shop status accurately and timely.
• Block and open Fuel cards as needed.
• Track/Trace/Report key accounts as assigned.
• Review National Beef non-departed loads.
• Answer customer emails

Reefer Alert Responsibilities

• Review reefer alert messages.
• Properly investigate and address all alerts, even if it is a recurring alert.
• Escalate alerts as needed.
• Reefer alerts are a critical function of the job and if not monitored and addressed properly could lead to disciplinary action.

Safety and Compliance Responsibilities

• Write up accident reports.
• Write up OS&D reports.
• Monitor entrance/exit gates.

This is an OVERNIGHT 12 hour shift.