Expungement Criminal Information Technician II

State of Utah; Taylorsville (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Job summary

The Utah Department of Public Safety, Bureau of Criminal Identification (BCI) Expungement Section is seeking a BCI Criminal Information Technician II in Taylorsville, UT. This full-time, on-site role processes petition-based expungements, reviews records, and provides customer service to petitioners and attorneys.

Candidates must be proficient with computers, Google Workspace, and BCI software, accurately interpret laws and policies, maintain confidentiality, and stay current with changes in

Qualifications

• Proficiency in computer use and navigating multiple websites and databases.
• Proficiency with Google Workspace (Sheets, Docs) and Adobe Acrobat.
• Knowledge of Utah expungement procedures or ability to learn quickly.
• Strong research, analysis, and interpretation of records and legal documents.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Process petition-based expungement applications for completeness and accuracy.
• Conduct criminal history research using BCI systems and court records.
• Interpret Utah statutes, rules, and policies related to expungements.
• Make determinations based on laws and established procedures.
• Identify discrepancies in records and take appropriate action.
• Communicate with petitioners, attorneys, courts, and law enforcement.
• Provide professional customer service by phone, email, or in person.
• Maintain confidentiality and comply with privacy requirements.
• Stay current on changes to statutes, rules, and procedures.

Skills

Customer Service

Communication

Attention to detail

Time management

Teamwork

Discretion

Problem solving

Independent work

Tools

Google Sheets

Google Docs

Adobe Acrobat

Job description

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package. Salary – $20.49 - $ Hourly Wage Remote Work / In-Office – In-Office / On-Site Application Deadline – 10/1/2026*

• This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

BCI Criminal Information Technician II

The Bureau of Criminal Identification (BCI) serves as Utah's repository for criminal history records. The Expungement Section is responsible for processing petitioned and automatic expungements, conducting criminal history research, and ensuring the accuracy and integrity of criminal history records. This position serves as an expungement technician within the section, responsible for processing petition-based expungements, conducting criminal history research, and providing customer service and assistance related to the expungement process.

A Successful Candidate Will Be Responsible For

• Processing petition-based expungement applications, including reviewing applications, court documents, criminal history records, and supporting documentation for completeness and accuracy.
• Conducting criminal history research using BCI systems, court records, and other available databases to identify and evaluate records relevant to expungement eligibility.
• Reviewing and interpreting Utah statutes, administrative rules, court orders, and BCI policies as they relate to petition-based expungements.
• Making accurate determinations regarding expungement applications based on applicable laws, rules, court orders, and established BCI procedures.
• Identifying discrepancies, incomplete information, or issues within criminal history records and taking appropriate action to resolve or elevate them.
• Communicating with petitioners, attorneys, courts, law enforcement agencies, and other stakeholders regarding expungement applications, required documentation, processing status, and general expungement procedures.
• Providing professional and accurate customer service by phone, email, in person, and through other available communication methods.
• Responding to customer questions and concerns regarding the expungement process while maintaining confidentiality and protecting sensitive criminal history information.
• Staying current on changes to Utah statutes, administrative rules, court procedures, BCI policies, and expungement processes that affect assigned work.
• Maintaining the highest level of discretion, professionalism, accuracy, and confidentiality while handling sensitive criminal history information and serving the public.

Qualifications

Employment Requirements:

• Proficiency in computer use, including the ability to navigate multiple websites, databases, and software programs simultaneously.
• Proficiency with Google Workspaces, including Google Sheets and Google Docs, Adobe Acrobat, and other BCI-related software systems.
• Working knowledge of Utah criminal history records, expungement laws, administrative rules, and BCI policies, or the ability to learn and apply this information effectively.
• Demonstrated ability to research, analyze, and interpret criminal history records, court documents, and other legal documentation.
• Ability to apply statutes, administrative rules, court orders, and established procedures to individual cases.
• Strong attention to detail and commitment to accuracy when reviewing criminal history information and processing expungement cases.
• Strong analytical and critical-thinking skills with the ability to identify discrepancies and determine appropriate next steps.
• Excellent written and verbal communication skills.
• Ability to communicate clearly and professionally with petitioners, attorneys, courts, law enforcement agencies, coworkers, and other stakeholders.
• Strong customer service skills and the ability to remain professional when handling difficult or sensitive customer interactions.
• Ability to explain expungement procedures and requirements clearly to individuals who may have limited knowledge of the process.
• Strong organizational and time-management skills.
• Ability to prioritize multiple assignments and meet established deadlines in a fast-paced, high-volume environment.
• Ability to work independently while following established procedures and seeking guidance when appropriate.
• Ability to maintain strict confidentiality.
• Ability to adapt to changing priorities, legislation, policies, procedures, and operational needs.
• Ability to work effectively as part of a team and contribute to a positive and professional work environment.

Note: Only candidates selected for an interview will be contacted.

About The Role

Location – 4315 S 2700 W
Taylorsville, Utah, 84129
United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency The Utah Department of Public Safety (DPS) is comprised of 13 divisions and bureaus that include the Utah Highway Patrol, the Division of Emergency Management (DEM), Emergency Medical Services (EMS), Driver License division (DLD), Statewide Information and Analysis Center (SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Communications, State Crime Lab, Bureau of Criminal Identification (BCI) and Peace Officers Standards and Training (POST). The DPS dive team, aero bureau, CERT team and Public Protection Unit (PPU) also fall under the Department of Public Safety. DPS is made up of more than 1,500 state employees who are stationed across Utah. The Department of Public Safety offers a unique and rewarding employment opportunity. More information about our agency can be found on www.dps.utah.gov.

EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].