Certified Emergency Dispatcher - Richfield

State of Utah; Richfield (UT); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Job Stability

Career Growth

Meaningful Work

Supportive Work Environment

Job summary

The Utah Department of Public Safety is seeking a Certified Emergency Dispatcher to provide critical dispatching services for state and local public safety agencies. This full-time, in-office role is based in Richfield, Utah, offering a comprehensive benefits package and a stable government career.

The position requires handling 9-1-1 and non-emergency calls, prioritizing incidents, and coordinating EMS, police, and fire responders while maintaining accurate records using multiple radio and

Qualifications

• The ability to type a minimum of 30 wpm.
• The ability to accurately transcribe spoken information for first responders.
• The ability to maintain composure, reassure callers, and collect precise information in crises.
• The ability to take information from multiple sources and produce a concise narrative with key facts.
• The aptitude to paraphrase vital information concisely.
• The ability to prioritize emergency and non-emergency calls.

Responsibilities

• Receive 9-1-1 and non-emergency calls and dispatch appropriate responders.
• Interpret caller information to determine incident priority and respond accordingly.
• Relay locations and other critical data to responding units across agencies.
• Operate multiple radio, phone, and computer systems simultaneously.
• Monitor screens to track calls and on-duty personnel.
• Access confidential files and maintain entry records as needed.
• Transmit and receive information over multiple radio frequencies.
• Inform agencies of law enforcement, fire, and EMS calls.
• Broadcast Amber Alerts when required.
• Place calls related to vehicle dispositions, wreckers, and notifications.

Skills

Typing 30 wpm

Accurate transcription

Crisis communication

Prioritization of calls

Radio/Phone ops

Job description

Employment Information

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $28.41 - $28.41 Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Application Deadline – 10/18/2026

Key Responsibilities

Would you like to have a job that makes a difference? Would you like to help the public and first responders? Would you like a rewarding career with great benefits instead of just a job? Would you like to be able to retire in 25 years? If so, being a Certified Emergency Dispatcher with the Utah Department of Public Safety could be just the career for you.

Incentives

• One for One salary credit may be given for prior Emergency Dispatch experience
• $2,500 hiring bonus for those with current Emergency Dispatch certification (Utah POST Dispatch certification)*
• $1,000 signing bonus to a new hired Dispatcher with no experience or with out of state certification*
• Dispatch video exam and type test will take place Monday October 26th at Sevier County Sheriff's Office.

Interviews will be held on Wednesday November 4th.

Background Evaluation

• After successfully completing full background investigation, polygraph and drug test

Dispatchers are the critical link between callers and first responders. The purpose of this job is to provide dispatching services to single and/or multiple jurisdictions which include, but is not limited to state and local public safety agencies, the Highway Patrol, local law enforcement agencies, fire departments and other state agencies. Dispatchers receive calls for one or a combination of emergency police, fire, and medical services, and dispatch the appropriate personnel and equipment in response to the calls. Dispatchers often make urgent decisions affecting the life, health, and welfare of the public and public safety employees. Dispatchers are required to obtain Emergency Medical Dispatch (EMD) certification, and also Dispatcher Certification through POST within the probationary period and maintain both certifications thereafter.

Do you have previous Emergency Dispatch experience? If so, you may qualify for a higher hourly rate.

The Utah Department of Public Safety Certified Emergency Dispatchers participate in the Public Safety Retirement plan which is just a part of the benefits that the State of Utah offers. Other benefits include; 12 paid holidays each year, 4 hours of annual and 4 hours of sick leave granted each pay period for a total of 104 hours each year.

Principal Duties

• Receives 9-1-1 emergency and non-emergency calls. Interrogates callers to determine the nature and location of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS) personnel, fire personnel, and public works personnel.
• Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees. Calms callers and provides instructions as required by the circumstances.
• Relays geographical information to responding units including air ambulances, search and rescue, forest service personnel, fire units, and EMS units.
• Uses a phone, radio, and computer simultaneously.
• Monitors multiple computer screens to track calls for service and all on‑duty personnel (law enforcement, fire, EMS) for all user agencies.
• Accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders. -- Enters data and maintains entry files for all user agencies. Relays information to appropriate agencies.
• Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information or provide dispatch services.
• Informs appropriate agencies of law enforcement, fire, and/or EMS‑related calls.
• Receives, updates, and broadcasts Amber Alert notifications.
• Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims. Receives, records, and forwards calls for service from one agency to another as needed.

Qualifications

The Ideal Candidate

The Ideal Candidate Will Possess

• The ability to type a minimum of 30 wpm.
• The ability to accurately transcribe spoken information to relay to first responders.
• The ability to maintain their composure, reassure the callers, and collect precise information in crisis situations.
• The ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative that includes the key elements and facts.
• The necessary skills to be able to concisely paraphrase vital information.
• The aptitude to be able to prioritize emergency and non‑emergency calls.
• The ability to operate a variety of radio and telephone communications equipment

Location

350 S 900 W
Richfield, Utah, 84701
United States

Background Check Required

A comprehensive background investigation, which may include a polygraph, may be required.

Drug Test Required

Yes

Schedule Code

B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well‑established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

Agency

The Utah Department of Public Safety (DPS) is comprised of 11 divisions and bureaus that include the Utah Highway Patrol, the Division of Emergency Management, Driver License division, Statewide Information and Analysis Center (SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Communications, State Crime Lab, Bureau of Criminal Identification, and Peace Officers Standards and Training (POST). The DPS dive team, aero bureau, CERT team and Public Protection Unit (PPU) also fall under the Department of Public Safety. DPS is made up of more than 1,500 state employees who are stationed across Utah.

The mission of the Communications Bureau is to provide effective communications support for public safety agencies; provide useful communications services for the public; and effectively manage the state's public safety communications resources.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].