Express Technician

Penske Automotive Group; Buford (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Express Technician to join their team in Buford. In this role, you will diagnose and perform quality light mechanical services on customer and inventory vehicles, ensuring adherence to dealership and manufacturer standards. Your expertise will be crucial in performing vehicle inspections, troubleshooting, and executing repairs efficiently. This position offers an exciting opportunity to work in a dynamic automotive environment, where your skills will contribute to customer satisfaction and operational excellence. If you're passionate about automotive service and looking for a rewarding career, this is the perfect opportunity for you.

Qualifications

• High school diploma or equivalent and one year related experience required.
• ASE Certification preferred for this safety-sensitive position.

Responsibilities

• Diagnoses and performs light mechanical services on vehicles.
• Conducts vehicle inspections and communicates with team for repairs.
• Maintains a clean and organized work area and documents work performed.

Skills

Customer Service Skills

Communication Skills

Automotive Systems Knowledge

Attention to Detail

Time Management Skills

Education

High School Diploma or Equivalent

Associate's Degree or Equivalent

Tools

Automotive Diagnostic Tools

Repair Manuals

Job description

Job Overview

Summary/Objective
The Express Technician diagnoses and performs quality light mechanical services on customer and inventory vehicles with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards.

Essential Functions

• Performs vehicle inspections, troubleshooting and testing for light mechanical services to determine required or recommended repairs as required and in accordance with company policy.
• Diagnoses malfunctions and performs the necessary repairs including, but not limited to, replacing parts and components as required.
• Performs tire services including, but not limited to, rotate, replace, mount, and balance.
• Performs preventative maintenance including, but not limited to, lubrication, fluid replacements, coolant services, oil change, filter service, and brake adjustments.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Verifies vehicle serviceability and ensures quality repairs the first time by conducting test drives; adjusting controls and systems as required.
• Ensures customer vehicles are kept clean during the repair process.
• Contains costs by using warranty.
• Evaluates service and parts options for repairs as required.
• Communicates with supervisor, team leader or Service Advisor and/or Dispatcher if additional work is needed.
• Aids Service Advisor as needed to write work orders, conduct test rides, and interact with the customer to guarantee customer satisfaction.
• Keeps supplies ready by keeping inventory of stock; placing orders; verifying receipt of parts and supplies.
• Maintains a clean, efficient work area and assists in keeping the shop neat and organized.
• Documents all work performed and recommended on the repair order in accordance with operating procedures.
• Understands the terminology of the automobile industry and keeps abreast of industry technology changes.
• Follows all attendance and punctuality standards with adherence to timekeeping standards.
• Follows the Company Code of Business Ethics and Conduct.
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors.
• Upholds the company's non-disclosure and confidentiality policies and agreements.
• Maintains a professional appearance in accordance with company policy.
• Attends pertinent training on request.
• Attends company meetings as required.
• Other duties as assigned.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Competencies

• Exceptional customer service skills.
• Excellent communication skills including the ability to listen to customers and determine how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes for light mechanical services.
• Outstanding attention to detail with a commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to a non-technical audience.
• Ability to follow processes to ensure quality and safety.
• Effective time management skills and ability to prioritize.

Work Environment/Physical Demands
Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis. Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position involves repetitive motion. This position requires the ability to talk and hear with assistance.

Position Type/Expected Hours of Work
Work evening, weekend, and holiday work hours as required.

Required Education and Experience
High school diploma or the equivalent and one year related experience or equivalent combination of education and experience.

Preferred Education and Experience
Associate's degree (A. A.) or equivalent from two-year College or technical school; and two years related experience and/or training; or equivalent combination of education and experience.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
ASE Certification is preferred. Safety Sensitive Position
The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

Dealership Name
Honda Mall of Georgia

3699 Buford Drive, Buford, Georgia 30519

Internal Job ID
Express Technician-145010