Express Service Representative

Rydell Cars; Grand Forks, Northern (ND, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Signing bonus

401(k) matching

Paid time off

Employee vehicle purchase program

Discounted services

Job summary

Rydell Auto Center is seeking an Express Service Representative for the Oil & Lube (PDQ) department to bridge customers and PDQ Technicians with exceptional service. The role emphasizes greeting customers, gathering vehicle details, and coordinating service.

In addition to a $1,000 signing bonus paid in year one, the position offers above-average hourly wages and standard dealership benefits. Ideal for customer-focused professionals seeking a stable automotive role in our North Dakota location.

Qualifications

• Excellent time management: prioritize tasks and deadlines.
• Professional appearance and strong communication skills.
• Commitment to supporting team goals and service quality.
• Basic computer/typing proficiency for POS and scheduling.
• Ability to work with minimal supervision and maintain accuracy.

Responsibilities

• Greet walk-in customers and assess their needs.
• Obtain vehicle and customer information efficiently.
• Advise customers on car care and maintenance recommendations.
• Sell services and coordinate with PDQ technicians as needed.
• Explain services and charges clearly to customers.
• Perform cashier duties as assigned.
• Supervise a small team of technicians to maximize performance.

Skills

Time management

Interpersonal skills

Team oriented

Computer skills

Self-motivated

Job description

Rydell Auto Center is seeking an Express Service Representative to join our growing team in our Oil & Lube department, also known as PDQ. The primary purpose of this position is to serve as a liaison between customers and PDQ Technicians and provide excellent customer service.

At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

$1,000 Signing Bonus paid out in first year!

Our Company Vision

To Be So Effective That We Are Able To Be Helpful To Others

Our Promises to Our Guests

• One low price, plain and simple, always
• Relaxed shopping experience
• Financial solutions for today and your future
• Real cash value for your trade
• The right vehicle at the right time
• You can’t buy the wrong vehicle
• Dependable service to meet your needs

Our Promises to Our Employees

• Unconditional dedication to excellence
• Honesty and integrity in all decisions
• Respecting the uniqueness of every individual
• Encouraging you to make a difference
• Championing your lifelong learning
• Supporting you and your family
• Giving back to your community

$1,000 Signing Bonus paid out in first year!

Schedule/Pay

• Above-average wage of $18/hour
• Schedule availability between the hours of 7am to 3:30pm and every other Saturday

Benefits

• Above average health, vision, and dental insurance with family and child coverage
• Short- and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• We also offer great "in-house" benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer.

Key Duties and Responsibilities

• Greet walk-in customers and assess needs.
• Obtain vehicle and customer information.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Sell services to customers and coordinate service with technicians when needed and requested.
• Explain completed work and all charges to customers.
• Cashier duties as assigned
• Manage a small group of technicians to help them achieve their maximum potential.

Essential skills, experience and requirements

• Excellent time management: ability to organize and manage tasks at various stages of completion.
• Professional appearance and excellent interpersonal and communication skills.
• Demonstrate commitment to the needs of the team.
• Basic computer/typing proficiency.
• Ability to work with minimal supervision.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.