Express Service Lane - Travel-Intensive Role

MSX International; Seattle (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Car allowance

Job summary

MSX International is hiring an Express Service Consultant in a field-based role based in Seattle. The position requires 80% travel to dealer locations and OEM field organizations, delivering and installing MSX Express Service solutions.

The role includes staff training, dealer consultations, sustainment visits, and timely action planning in alignment with MSX Express Service program documentation. A car allowance is provided for work use.

Qualifications

• Installation of the Express Service program as outlined in MSX Express Service documentation.
• Dealer consultations and sustainment visits as outlined in the MSX Express Service program documentation.
• Dealer staff training and timely completion of action plans.

Responsibilities

• Installation of Basic/Advanced Express Service programs.
• Dealer consultations and sustainment visits.
• Staff training for dealerships.
• Timely dealer action plan completion.
• Implement express service processes from appointment to delivery and follow-up.

Job description

Express Service Lane - Travel-Intensive Role

• Full-time
• Workplace Type: Field Based
• Compensation: USD 65,000 - USD 80,000 - yearly

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX. The Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Day to Day Responsibilities

Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation

Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation

Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation

Dealer Basic and/or Advanced Sustainment visits as illustrated in the MSX Express Service program documentation

Dealership staff training as outlined in the MSX Express Service program documentation

Timely and comprehensive completion of dealer action plans

Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)

Adequate OEM National and Regional personnel contact

Monthly field detail reports submission

Weekly time cards and expense reports submission

Need to be available and have the desire to travel 80% of the time

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $80k based on current experience. A car allowance will be provided (for work usage only) for this position.

• A car allowance will be provided (for work usage only) for this position.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.