Express Service Field Coach for Fixed Ops

MSX International; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Job summary

MSX International in Seattle seeks a Fixed Operations Field Specialist to optimize dealer Express Service and improve throughput. You’ll assess capacity, coach dealer teams, and partner with Customer Experience to deliver a unified, measurable value.

The role is field-based and requires 3–5 years in automotive Fixed Operations, strong coaching, analytical skills, and the ability to travel up to 80% across your territory. A valid driver’s license and a reliable vehicle are essential.

Qualifications

• 3–5 years in automotive Fixed Operations, with Express Service or Quick Lube background.
• Proven ability to coach, train, and influence dealership personnel.
• Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
• Excellent communication and presentation abilities.
• Highly organized, self-motivated, and able to manage extensive travel.
• Confidence in engaging with all levels of dealership staff.
• Proficiency with Microsoft Office Suite.
• Valid driver’s license and clean driving record.
• Home base within assigned territory and reliable vehicle.
• Ability to travel up to 80% (mix of driving and flights, with overnights).
• High school diploma or GED is required

Responsibilities

• Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business.
• Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.
• Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
• Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
• Leverage technology: Use Express Service tools and data-driven insights to drive utilization and success.
• Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.

Skills

Coaching

Analytical skills

Communication

Travel readiness

Organized

Education

High school diploma or GED

Tools

Microsoft Office

Job description

MSX International in Seattle seeks a Fixed Operations Field Specialist to optimize dealer Express Service and improve throughput. You’ll assess capacity, coach dealer teams, and partner with Customer Experience to deliver a unified, measurable value.

The role is field-based and requires 3–5 years in automotive Fixed Operations, strong coaching, analytical skills, and the ability to travel up to 80% across your territory. A valid driver’s license and a reliable vehicle are essential.