Express Service Advisor – Flexible Schedule & Benefits

Baxter Auto Group; Madison (WI); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Medical plans (PPO/HSA/FSA)

Dental & Vision

Paid holidays

Parental leave

401(k) match

Disability insurance

Employee discounts

Educational reimbursement

Training & development

Job summary

Smart Motors Toyota in Madison, WI seeks an Express Service Advisor to ensure smooth service write-ups, keep customers informed, and work closely with technicians and parts teams to drive efficient repairs.

The role offers competitive pay and a comprehensive benefits package, including market-leading medical plans, dental and vision coverage, paid holidays, parental leave, 401(k) match, and opportunities for training and development. Baxter Auto Group emphasizes employee well-being and belonging.

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Other job-specific training/requirements

Responsibilities

• Ensure a smooth and efficient customer service write-up process
• Maintain constant, positive communication with customers throughout their service experience
• Collaborate effectively with technicians and parts teams
• Generate, track, review, and complete repair/work orders using multiple computer and web-based systems
• Assist in developing and implementing procedures to improve customer satisfaction, retention, and customer-pay labor dollars
• Uphold all applicable laws, rules, and regulations

Job description

Smart Motors Toyota in Madison, WI seeks an Express Service Advisor to ensure smooth service write-ups, keep customers informed, and work closely with technicians and parts teams to drive efficient repairs.

The role offers competitive pay and a comprehensive benefits package, including market-leading medical plans, dental and vision coverage, paid holidays, parental leave, 401(k) match, and opportunities for training and development. Baxter Auto Group emphasizes employee well-being and belonging.