Express Service Advisor - Automotive (Commission)

Berlin City Auto Group; Portland (ME); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Uniforms provided

401(k) with employer contribution

Health & wellness reimbursement up to

Paid time off from Day 1

Employee discounts

Job summary

Berlin City Toyota in Portland, ME is seeking an Express Advisor to be the face of our express service team. You’ll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while delivering timely, friendly communication.

This full-time role offers a competitive pay plan with a commission-based structure and growth opportunities. The position requires at least 2 years of customer service experience, a valid driver’s license, and the ability to pass a

Qualifications

• 2+ years of customer service experience.
• Clear communicator who can break down technical terms for customers.
• Driven, professional, and committed to a career in automotive service.
• A multitasker who thrives in a high-volume, team-oriented environment.
• Strong attention to detail, follow-up, and organizational skills.
• Eager to learn and grow through training and feedback.

Responsibilities

• Greet express service customers and review maintenance needs.
• Communicate services recommended by technicians in clear, easy-to-understand language.
• Prepare accurate estimates and obtain customer authorizations.
• Keep customers updated on service status and timing expectations.
• Ensure timely and efficient flow of vehicles through the express service lane.
• Maintain accurate service records and follow up as needed to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Growth mindset

Job description

Berlin City Toyota in Portland, ME is seeking an Express Advisor to be the face of our express service team. You’ll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while delivering timely, friendly communication.

This full-time role offers a competitive pay plan with a commission-based structure and growth opportunities. The position requires at least 2 years of customer service experience, a valid driver’s license, and the ability to pass a