Automotive Express Customer Service Advisor

Berlin City Auto Group; Portland (ME); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Uniforms provided

401(k) with employer contribution

Health & wellness reimbursement up to

Paid time off from Day 1

Employee discounts

Job summary

Berlin City Toyota in Portland, ME is seeking an Express Advisor to be the face of our express service team. You’ll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while delivering timely, friendly communication.

This full-time role offers a competitive pay plan with a commission-based structure and growth opportunities. The position requires at least 2 years of customer service experience, a valid driver’s license, and the ability to pass a

Qualifications

• 2+ years of customer service experience.
• Clear communicator who can break down technical terms for customers.
• Driven, professional, and committed to a career in automotive service.
• A multitasker who thrives in a high-volume, team-oriented environment.
• Strong attention to detail, follow-up, and organizational skills.
• Eager to learn and grow through training and feedback.

Responsibilities

• Greet express service customers and review maintenance needs.
• Communicate services recommended by technicians in clear, easy-to-understand language.
• Prepare accurate estimates and obtain customer authorizations.
• Keep customers updated on service status and timing expectations.
• Ensure timely and efficient flow of vehicles through the express service lane.
• Maintain accurate service records and follow up as needed to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Growth mindset

Job description

Automotive Express Customer Service Advisor

191 Riverside St, Portland, ME 04103

Are you looking to join a trusted brand that offers stability, growth, and a team that values customer-first service? Berlin City Toyota is actively hiring an Automotive Express Advisor to be the face of our express service team! If you’re passionate about delivering timely, friendly, and accurate service, we want to hear from you. The schedule is Tuesday- Friday, 8 AM- 6 PM, and Saturday, 8 AM- 4 PM. SUNDAY & MONDAY OFF!

What We Offer:

Competitive pay plan with training and mentorship for long-term career growth. This position is commission-based and offers an annual income range of $55,000 to $73,000!

Recognition programs & performance-based rewards

Flexible schedule with paid time off starting Day 1 of employment

Comprehensive benefits package: medical, dental, vision, life, and disability insurance

401(k) with employer contribution

Health & wellness reimbursement up to $75/month

• Uniforms provided

Employee discounts and a fun team atmosphere

Position Overview:
As an Express Advisor, you’ll be the first point of contact for our customers in the express lane. You’ll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while providing exceptional customer communication and care. This role is ideal for individuals who thrive in fast-paced environments, value efficiency, and are passionate about building lasting customer relationships.

What You'll Do:

Greet express service customers and review maintenance needs

Communicate services recommended by technicians in clear, easy-to-understand language

Prepare accurate estimates and obtain customer authorizations

Keep customers updated on service status and timing expectations

Ensure timely and efficient flow of vehicles through the express service lane

Maintain accurate service records and follow up as needed to ensure satisfaction

Who You Are:

2+ years of customer service experience

A clear communicator who can break down technical terms for customers

Driven, professional, and committed to a career in automotive service

A multitasker who thrives in a high-volume, team-oriented environment

Strong attention to detail, follow-up, and organizational skills

Eager to learn and grow through training and feedback

Requirements:

At least 18 years old

Valid driver’s license and clean driving record

Able to pass a pre-employment background check

Authorized to work in the U.S.

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine and Vermont. We embrace a culture that recognizes that strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver great customer and associate satisfaction. Our philosophy is Easy – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.