Express Service Advisor

Gordie Boucher Ford of Kenosha, Inc; Wisconsin; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Gordie Boucher Ford of Kenosha, Inc. is seeking an Express Service Advisor to greet customers, document concerns, and open repair orders for express services. You will work with technicians and advisors to ensure timely updates and clear explanations of estimates and work performed.

Applicants should excel in customer service, be comfortable with dealership software, and possess a valid driver’s license. Experience is preferred but not required, with a strong willingness to learn and grow in a

Qualifications

• Strong customer-service mindset with professional demeanor.
• Ability to listen, document, and communicate effectively.
• Comfortable using dealership computer systems and software.

Responsibilities

• Greet customers promptly and document service needs.
• Open and maintain repair orders via dealership systems.
• Walk around vehicles and note condition for technicians.
• Explain services and obtain approvals before work.
• Coordinate express service operations and scheduling.
• Maintain accurate customer and vehicle records.
• Provide updates on vehicle status and ensure timely completion.
• Collaborate with service advisors, technicians, and parts staff.

Skills

Customer service

Communication

Professional appearance

Multitasking

Attention to detail

Computer literacy

Willingness to learn

Driver's license

Job description

Express Service Advisor

What You’ll Do

• Greet customers promptly and professionally when they arrive for service.
• Listen carefully to customer concerns and accurately document requested services and vehicle concerns.
• Open and maintain repair orders using dealership computer systems.
• Perform basic vehicle walk-arounds and document the vehicle’s condition.
• Recommend routine maintenance and services based on manufacturer guidelines and vehicle needs.
• Communicate with technicians and the Service Department to ensure customer concerns are properly addressed.
• Provide customers with updates regarding the status of their vehicle.
• Explain recommended services, repairs, estimates, and completed work in a clear and professional manner.
• Review repair orders with customers and obtain necessary approvals before additional work is performed.
• Help coordinate Express Service operations, including oil changes, tire services, brakes, batteries, filters, inspections, recalls, and other routine maintenance.
• Maintain accurate customer and vehicle information.
• Follow dealership and Ford policies, procedures, and customer-service standards.
• Help ensure vehicles are completed and returned to customers in a timely manner.
• Provide a professional and welcoming experience from vehicle drop-off through pickup.
• Assist with scheduling future maintenance and service appointments.
• Maintain a clean, organized, and professional service-drive environment.
• Work closely with Service Advisors, technicians, parts personnel, and management to provide an exceptional customer experience.

What We’re Looking For

• Positive attitude and strong work ethic.
• Excellent customer-service and communication skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable using computers and learning dealership software.
• Ability to explain information clearly to customers.
• Basic automotive knowledge is helpful, butautomotive experience is not required.
• Previous customer-service, retail, sales, or automotive experience is a plus.
• Valid driver’s license and acceptable driving record.
• Willingness to learn and grow within the dealership.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Express Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

FAMILY OWNED & OPERATED:Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY:Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.