Express Service Advisor

Surprise Ford; Surprise (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Surprise Ford is seeking a Service Advisor to join our dealership service drive. The ideal candidate has a high school diploma or GED, some automotive training, and at least one year of dealer-level or large facility experience.

Fluency in English and strong customer service skills are required, with bilingual ability a plus. Responsibilities include scheduling appointments, generating estimates, communicating repair timelines, guiding customers through recommended services, and maintaining CSI

Qualifications

• Pre-employment drug test and background check.
• Current, valid driver's license with a satisfactory Motor Vehicle Report.
• Minimum high school diploma; some college preferred.
• Service Advisor experience.
• Schedule appointments and generate estimates.
• Communicate repair timelines to customers.
• Assist customers in selecting suggested service.
• Resolve customer complaints.
• Maintain CSI at or above regional levels.
• Own the customer service experience from drop-off to return.
• Build lasting relationships to encourage repeat business.

Responsibilities

• Schedule appointments and generate estimates.
• Communicate to customers the timeline of repair and maintenance.
• Assist customers in selecting suggested service in a friendly manner.
• Resolve customer complaints and maintain CSI metrics.
• Manage the end-to-end customer service experience from service drive to vehicle return.
• Establish and maintain positive relationships to foster loyalty.

Skills

Customer service

Communication

Time management

Fluent English

Education

High School Diploma or GED

Some college

Job description

SERVICE ADVISOR:

The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she has an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record with automotive experience, which is a plus but not a must! Fluent English speaking and written communication skills (bilingual a plus), good time management skills, and professional dress, speech, and behavior are all required for this position at a car dealership service drive.

REQUIREMENTS:

• Must pass pre-employment screening including a drug test and background check.


• Current, Valid driver's license with a satisfactory Motor Vehicle Report.


• Minimum high school diploma, some college preferred.


• Service Advisor experience.


• Schedule appointments and generate estimates.


• Effectively communicate to the customer the timeline of repair and maintenance.


• Assist all customers in selecting suggested service in a friendly, professional manner.


• Resolving customer complaints.


• Keeping CSI at or above region monthly.


• Maintaining value, quality, and integrity.


• Responsible for the entire customer service experience from the service drive until the vehicle is turned back over to the customer.


• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.

BENEFITS:

• Compatible salary.


• 401(k) matching.


• Dental Insurance.


• Employee discount.


• Flexible schedule.


• Health insurance.


• Paid time off.


• Professional development assistance.

Job Type: Full-time.