Express Service Advisor

L0823 Subaru of Sterling; Sterling (VA); On-site; USD 45,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Sterling is seeking an Express Service Advisor to act as the primary link between customers and technicians, explain recommendations, and prepare repair estimates. You will create repair orders, inform customers of additional needs, and handle warranty repairs when applicable.

The role emphasizes strong customer service, multitasking in a fast-paced shop, and accurate recordkeeping with service software. Eligible for performance-based earnings and comprehensive benefits.

Qualifications

• 1–2 years of experience in a dealership setting.
• Strong customer service and communication skills.
• Organized and detail-oriented with attention to accuracy.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with service systems.
• Acceptable driving record and a valid driver's license in your state.

Responsibilities

• Act as the main point of contact between customers and technicians.
• Explain service and repair recommendations to customers.
• Prepare repair estimates, including parts, labor, and customer costs.
• Create and process repair orders in the service system.
• Inform customers of any additional service needs found during inspections.
• Process manufacturer warranty repairs when applicable.
• Keep customers updated on service specials, repair status, times, and costs.

Skills

Customer service

Communication

Organized

Multitask

Basic computer skills

Driver's license

Education

High School diploma

Job description

Dealership: L0823 Subaru of Sterling Subaru of Sterling Now Hiring- Express Service Advisor Pay:$45,000-$72,000- based on performance; position is commission based Schedule: Full Time

Why Join Our Team?

At Subaru of Sterling , we believe in promoting from within and investing in our people. You'll receive hands‑on training, mentorship from experienced technicians, and opportunities for growth in a fast‑paced, team‑oriented environment.

What You'll Do

• Act as the main point of contact between customers and technicians.
• Explain service and repair recommendations to customers.
• Prepare repair estimates, including parts, labor, and customer costs.
• Create and process repair orders in the service system.
• Inform customers of any additional service or repair needs found during inspections.
• Process manufacturer warranty repairs when applicable.
• Keep customers updated on service specials, repair status, completion times, and costs.

What You'll Bring

• 1 to 2 years of experience in dealership setting
• Strong customer service and communication skills
• Organized and detail-oriented
• Ability to multitask in a fast‑paced environment
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence..

Total Rewards

The estimated annual earnings for this position ranges from $45,000-$60,000 this is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, co At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!