Express Service Advisor

Hireology; Lubbock (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Health benefits

Paid time off

Vehicle discounts

401(k)

Job summary

Hireology is seeking an Express Service Advisor to deliver exceptional customer service in a fast-paced dealership express lane. You will greet customers, document vehicle needs, and present service recommendations and invoices.

The role requires strong communication, multitasking, and organizational skills, along with a valid driver’s license. Experience in automotive service or dealership settings is preferred, with opportunities for growth and benefits included.

Qualifications

• Previous automotive dealership or customer service experience preferred.
• Automotive service advisor experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong organizational and time-management skills.
• Basic understanding of automotive maintenance and repair.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Conduct a thorough vehicle walk-around and document the vehicle’s condition.
• Listen to customers’ concerns and accurately document requested services.
• Recommend maintenance and services based on the vehicle’s mileage, condition, and manufacturer recommendations.
• Prepare accurate repair orders and communicate service recommendations clearly.
• Coordinate with express technicians to ensure work is completed accurately and efficiently.
• Monitor vehicle progress and provide customers with timely updates.
• Review completed services with customers and explain work performed.
• Present invoices and collect payment while ensuring accuracy.
• Maintain strong customer satisfaction and build long-term customer relationships.
• Follow dealership and manufacturer policies, procedures, and safety standards.
• Maintain a clean, organized, and professional service drive.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Professional appearance

Organizational skills

Job description

Express Service Advisor

Position Summary

The Express Service Advisor is responsible for providing exceptional customer service while efficiently managing customers through the dealership’s express service process. This position serves as the primary point of contact for customers needing routine maintenance and light automotive services, including oil changes, tire rotations, inspections, fluid services, and other manufacturer-recommended maintenance.

Essential Responsibilities

• Greet customers promptly and professionally upon arrival.
• Conduct a thorough vehicle walk-around and document the vehicle’s condition.
• Listen to customers’ concerns and accurately document requested services.
• Recommend maintenance and services based on the vehicle’s mileage, condition, and manufacturer recommendations.
• Prepare accurate repair orders and communicate service recommendations clearly.
• Coordinate with express technicians to ensure work is completed accurately and efficiently.
• Monitor vehicle progress and provide customers with timely updates.
• Review completed services with customers and explain work performed.
• Present invoices and collect payment while ensuring accuracy.
• Maintain strong customer satisfaction and build long-term customer relationships.
• Follow dealership and manufacturer policies, procedures, and safety standards.
• Maintain a clean, organized, and professional service drive.
• Perform other duties as assigned by management.

Qualifications

• Previous automotive dealership or customer service experience preferred.
• Automotive service advisor experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong organizational and time-management skills.
• Basic understanding of automotive maintenance and repair.
• Valid driver’s license with an acceptable driving record.
• Ability to work effectively with technicians, customers, and dealership staff.

Compensation & Benefits

• Competitive pay structure
• Performance-based incentives
• Medical, dental, and vision insurance
• Paid time off
• Employee vehicle/service discounts
• 401(k) or retirement plan options
• Opportunities for training and career advancement

Schedule

Full-time position. Schedule may include weekends and extended hours based on dealership operating hours.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to inspect vehicles and move around the service drive.
• Ability to occasionally lift or move items associated with vehicle service operations.
• Ability to work in varying weather conditions when assisting customers or inspecting vehicles.