Express Service Advisor

Fontana Chrysler, Dodge, Ram, Jeep; Fontana (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation and holidays

Job summary

Fontana Chrysler, Dodge, Ram, Jeep is seeking an Express Service Advisor to be the central liaison between customers and technicians. You will listen to concerns, explain repairs, and keep customers informed, ensuring fast, accurate service and satisfaction.

The ideal candidate has a high school diploma or GED, some automotive training or experience, and at least one year of dealer-level or large facility experience, with a clean driving record.

Qualifications

• High school diploma or GED required; automotive training/experience preferred.
• At least one year of dealer-level or large facility experience.
• Unrestricted California driver's license with clean driving record required.
• ASE certification a plus; must be able to work in a fast-paced team.

Responsibilities

• Serve as the primary contact for express service needs between customers and technicians.
• Schedule service and communicate diagnosis and repair needs clearly to customers.
• Set and manage customer expectations for service delivery and turnaround times.
• Ensure documentation is complete and compliant with regulations and standards.
• Maintain high CSI through excellent customer service and communication.
• Demonstrate company values in interactions with customers and staff.

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

High School Diploma or GED

ASE Certification (preferred)

Tools

Basic computer skills

Job description

Overview

TheExpressService Advisoris the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact forexpress repair matters, theExpressService Advisormust listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Express Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a Must!!
• Assist customers with their express service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned.

Qualifications

• 1-2 years' experience preferred but not necessary (Auto Dealership Preferred).
• Broad scope of automotive mechanical/electrical knowledge.
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted California Driver's License and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Self-Starter and Self-Motivator.
• Ability to work well in a process driven environment.
• Bilingual a PLUS!