Express Service Advisor

Colville Toyota; Colville (WA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Job security

Health & wellness

Discounts on products/services

Job summary

Colville Toyota, part of the Teton Auto Group, seeks a Service Advisor to coordinate customer services and vehicle repairs. You will verify warranty coverage, craft estimates, write repair orders, and maintain exceptional communication with customers and technicians.

This role emphasizes honest, respectful interactions and efficient paperwork handling. The ideal candidate will be proficient in communicating with technicians, customers, and management, and will uphold the highest standards of

Qualifications

• High school diploma or GED is required.
• Extensive knowledge of the automotive industry and parts.
• Excellent communication and organizational skills.
• Ability to communicate with technicians, customers and senior management.

Responsibilities

• Greet customers promptly and handle inquiries in person and by phone
• Prepare estimates and invoices for repairs and parts
• Perform walk around with customer present
• Describe problems on repair orders to guide technicians
• Communicate promised repair times to customers
• Explain completed work and recommendations after service
• Collect payments from customers
• Liaise between customers, manufacturers and technicians
• Track repair orders and parts requests
• Follow up with customers after service
• Ensure repair orders are completed accurately and on time
• Schedule appointments and answer questions about repairs or maintenance
• Maintain manufacturer certifications as required

Skills

Excellent communication

Organizational skills

Interpersonal communication

Automotive knowledge

Education

High school diploma / GED

Job description

At Colville Toyota, a member of the Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Job Summary

Coordinates customer services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining exceptional customer service and communication while keeping paperwork in order. This person should be exceptional at communication equally with technicians and customers while helping direct people to available technicians.

Requirements

Responsibilities

• Greet customers promptly and efficiently in person and on the phone while utilizing MAGIC
• Listen to customer's description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and parts
• Perform walk around on customer's vehicle with customer present
• Write a brief description of the problem on the repair order to help the technician locate the problem
• Communicate vehicle promise time to customer when checking them in
• Explain thoroughly to customer all completed work and any recommendations technician may have, go over 120-point inspection with explanation
• Collect payment from customer
• Act as a liaison between customer and manufacturer representatives and technicians
• Track repair orders, parts requests, unsold repairs
• Perform timely follow up with customer
• Ensure timely and accurate completion of repair orders and completed work
• Schedule appointments, answer any questions customer may have regarding repairs or maintenance that are needed
• Maintain manufacturer certification as required

Skills Required

• To perform this job successfully, this individual must be able to perform each essential duty satisfactory.
• High school diploma/GED required
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate equally well with technicians, customers and senior management

Colville Toyota and the Teton Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, genetic information, or any other status protected under applicable federal and state law.