Service Advisor

Kendall Ford Inc; Fairbanks (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay plan

Substantial bonus program

Career path development opportunities

Medical, Dental and Vision insurance

401(k) plan with Fidelity

Job summary

Kendall Ford Inc in Fairbanks is seeking a Service Advisor for its fast-paced Service Department. You'll interface with customers to sell vehicle repairs, verify services, and maintain customer information. Ideal candidates have high-level customer service experience, strong time-management, and effective communication skills. Knowledge of automobile repair and a valid driver’s license are also required. The role offers a competitive pay plan, bonuses, and career development opportunities.

Qualifications

• Minimum of 2 years of service-writing experience is preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Interfacing with customers to identify and sell vehicle repairs.
• Verifying work was properly performed and diagnosed.
• Researching vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Scheduling service appointments.

Skills

High-level customer service experience

Strong time-management skills

Effective communication skills

Knowledge of automobile repair and maintenance

Job description

Description

Kendall Auto Group is one of the largest family‑owned and operated dealers in the Pacific Northwest and a premier employer in Fairbanks. We are looking for a Service Advisor to join our Service team. The Service Department at Kendall Auto Mall of Fairbanks is a fast‑paced environment serving clients throughout the community.

Benefits

• Competitive pay plan / no cap on earnings
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Shop Manager on‑site for assistance
• Fair dispatching/team work environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for your immediate family
• Medical, Dental and Vision insurance
• Paid life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Responsibilities

Duties will include:

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verifying work was properly performed and diagnosed.
• Researching vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Completing work tasks in an efficient and organized manner.
• Using telephone, e‑mail, and chat systems to communicate with customers throughout the day.
• Scheduling service appointments.

Qualifications

• High‑level customer service experience.
• Strong time‑management, work ethics, and communication skills.
• Ability to make recommendations and prioritize items in order of importance for customers.
• Knowledge of automobile repair and maintenance.
• Minimum of 2 years of service‑writing experience (preferred).
• Valid driver’s license and clean driving record.