Express Lane Service Advisor

Arnie Bauer Cadillac Buick GMC; Matteson (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Benefits Package

401(k) after 1 year of employment

GM Employee Pricing on new car

Job summary

Arnie Bauer Cadillac Buick GMC in the Chicagoland area is seeking a customer-focused Service Advisor to greet guests, listen to their needs, and schedule appointments with precision.

The ideal candidate has a strong automotive service management background, excellent leadership, and a commitment to delivering top-tier service while driving positive outcomes for our customers and the shop. This is a full-time, on-site role with growth potential.

Qualifications

• 1+ year in service department
• Knowledge of automobiles
• Ability to lift 50 pounds and work on your feet for extended periods
• Ability to work in a fast-paced environment
• Computer skills and willingness to learn new programs

Responsibilities

• Greet customers promptly and obtain customer and vehicle information
• Clearly report vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history
• Prepare a complete and accurate estimate of labor and parts
• Establish follow-up time and monitor progress of each vehicle throughout the day
• Explain all completed work and charges to customers

Skills

Customer service orientation

Leadership

Communication

Education

High school diploma or equivalent

Job description

Arnie Bauer Buick GMC Cadillac has been in business for over 80 years. We are committed to meeting the needs of our customers and community with our full selection of new and used cars, trucks, and SUVs, as well as our parts and service center. Our Chicagoland customers in search of better prices from a regional Chicago GMC, Buick or Cadillac dealership will find the best deals around at Arnie Bauer.

Job Summary

We are seeking a results-driven and customer-focused Service Advisor to greet our customers, listen to their needs, and schedule appointments as needed. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a commitment to delivering top-tier customer service.

Benefits

• Competitive Benefits Package for full-time employees
• Additional Coverage Options - including accident, cancer, and disability insurance
• 401(k) after 1 year of employment
• GM Employee Pricing on new car
• Closed on Sundays

Service Advisor Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Arnie Bauer is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.