Express Customer Service Advisor - Gillman Subaru Southwest

The Gillman Companies; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dynamic Express Customer Service Advisor. This role is perfect for individuals who thrive in a customer-focused environment and are eager to advance their careers. You will be the vital link between customers and service technicians, ensuring that customer needs are met with professionalism and care. Join a family-owned business with a rich history and a commitment to excellence, where your contributions will directly impact customer satisfaction and loyalty. If you are passionate about providing exceptional service and want to be part of a respected automotive group, this opportunity is for you.

Benefits

Medical/Dental/Vision/Life Insurance

401(k) with company match

Paid vacation

Employee discounts

Drug Free work environment

Qualifications

• Minimum one year of customer service experience required.
• Ability to communicate effectively with customers and technicians.

Responsibilities

• Greet customers promptly and courteously in the service department.
• Articulate repair needs and upsell additional services.
• Maintain high customer satisfaction scores as per dealership standards.

Skills

Customer Service

Communication

Sales Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

Express Customer Service Advisor – Automotive Customer Service - Gillman Subaru Southwest

Waitresses, Waiters, Bartenders, Auto Part Sales, Tire Installers/Sales and Mobile Phone Sales highly recommended to apply.

Tired of working "just a job"? Looking for more? Want to make more? Tired of the same hourly wage? You want a start of a career?! Than this might be your opportunity!

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements:

• One year of customer service minimum experience
• Must be eligible to work in the US
• Must pass pre-employment screening to include MVR, drug test and criminal background check

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

• Medical/Dental/Vision/Life
• 401(k) with a company match
• Paid vacation
• Employee discounts
• Drug Free work environment
• EOE

About

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.