Express Assistant Service Manager

Workstream; Downey (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

Workstream in Downey, California, is hiring for the position of Express Assistant Service Manager. This role involves managing the vehicle service repair process while ensuring excellent customer service and communication. Successful candidates will have at least two years of automotive diagnostic experience.

The position offers an hourly rate of $20.00 and requires a high school diploma. You will need strong communication skills and be able to handle various administrative tasks efficiently.

Qualifications

• Minimum of two years of automotive diagnostic experience required.
• Ability to operate manual transmission vehicles.
• Excellent verbal and written communication skills.

Responsibilities

• Manage the vehicle service repair process from check-in to repair completion.
• Provide accurate written cost estimates for repairs.
• Establish long-term relationships with guests.

Skills

Automotive diagnostic experience

Excellent communication skills

Time management

Proficiency in Microsoft Office

Education

High School diploma or equivalent

Job description

Summary

The Express Assistant Service Manager promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process.

Schedule

Our Service Department has implemented an Alternative Workweek Schedule for this position. Here’s how it works:

• You will have a 4‑week rotating schedule.
• For three weeks, you will work 4 days each week for 10 hours each day.
• For one week, you will work 3 days for 10 hours each day, and one day for 9 hours.
• This schedule repeats every 4 weeks.

Benefits of this schedule include:

• 3 days off per week
• Fewer workdays = fewer commutes
• Predictable schedule

Essential Duties

• Manages the vehicle service repair process from the moment the guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
• Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicle
• Presents a service menu of recommended maintenance services to the guests
• Promotes the sales of, and provides, estimates for labor, parts, and accessories
• Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
• Properly, thoroughly, and legibly writes repair order for all guest services
• Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Maintains communication with guests regarding any changes in the estimated and/or promised time.
• Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Answers guest questions over the phone, internet and in person.
• Establishes long‑term positive relationships with guests.
• Performs other specific administrative functions as directed by service management.
• Achieves the production and guest satisfaction objectives set by management.
• Maintains a professional appearance at all times.
• Maintains high ethical standards in all actions.

Compensation

Hourly rate of $20.00 per hour.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The individual should possess:

• High School diploma or equivalent desired.
• Minimum of two (2) years of automotive diagnostic experience.
• Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their applications.
• Ability to operate manual transmissions vehicles; determining causes of operating errors and deciding what to do about it.
• Read and interpret documents such as operating and maintenance instructions and procedures manuals.
• Must be self‑motivated and able to follow direction and able to work independently or as a team.
• Excellent communication and time management skills.
• Excellent verbal and written communication skills.
• Ability to multi‑task projects, establish priorities, work independently and organize effectively.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.

Additional Information

The above job description is only intended as a summary of the position’s responsibilities and does not include all duties that may be required to satisfactorily perform the job.

Penske Toyota is an equal opportunity employer and maintains a drug and alcohol‑free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Penske Toyota is an Equal Opportunity Employer.