Assistant Service Manager

Workstream; Downey (CA); On-site; USD 17,000 - 20,000; Full time

Benefits offered by this job

Medical, dental, vision, and prescription insurances

Company-paid life insurance

401(k) savings and retirement plan

Opportunity for career advancement

Job summary

Workstream is seeking an Assistant Service Manager in Downey, California. This role focuses on being a front‑line associate, acting as a liaison between customers and technicians, and facilitating the vehicle servicing process.

Successful candidates will possess strong customer service and communication skills, as well as 3–5 years of experience in the automotive industry. The position offers a base hourly rate of $16.90 plus commission and comprehensive benefits including medical and dental insurance.

Qualifications

• 3–5 years of automotive industry experience.
• Valid driver’s license and good driving record.
• Ability to multi-task and establish priorities.

Responsibilities

• Communicate maintenance and repair needs to guests.
• Promote service sales during appointments.
• Inspect finished repair orders for accuracy.

Skills

Customer service skills

Communication skills

Time-management skills

Problem-solving ability

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

The Assistant Service Manager is a front‑line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.

Schedule

• 4‑week rotating schedule: for three weeks, work 4 days a week for 10 hours each day.
• For one week, work 3 days for 10 hours each day, and one day for 9 hours.
• This schedule repeats every 4 weeks.

Benefits of this schedule include:

• 3 days off per week
• Fewer workdays = fewer commutes
• Predictable schedule

Position is 100% on‑site.

Essential Duties

• Spend at least 60% of daily work communicating information to guests on maintenance and repair needs and writing repair orders.
• Promote service sales by communicating maintenance and repair needs identified during the service appointment process.
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Collect total retail charges from guests in cash, check, or authorized charge account, make change, and issue receipts.
• Close and finalize all repair orders for which funds have been received in the computer system, and reconcile cash drawer daily.
• Remain continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
• Keep abreast of new products, features, etc., and their benefits to guests.

Base hourly rate: $16.90 plus commission, which can range from $0.00 (if baseline benchmarks are not met) with no upper limit.

Qualifications

• High school diploma or equivalent desired.
• At least 3–5 years of automotive industry experience and expertise (auto repair, customer service, and sales).
• Valid driver’s license and good driving record.
• Excellent customer service skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent communication and time‑management skills.
• Problem‑solving ability and capacity to handle a variety of issues.
• Self‑motivated and able to follow direction, work independently or as a team.
• Excellent verbal and written communication skills.
• Ability to multi‑task, establish priorities, work independently, and organize effectively.
• Detail‑oriented and able to work under pressure.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Regularly lift and/or move objects up to 15 pounds.

The above job description is only intended as a summary of the position’s responsibilities and does not include all duties that may be required to satisfactorily perform the job.

Penske Toyota is an equal opportunity employer and maintains a drug and alcohol‑free workplace. Some positions may require applicants to possess a valid driver license and have a good driving record.

Benefits

• Medical, dental, vision, and prescription insurances.
• Company‑paid life insurance.
• 401(k) savings and retirement plan.
• Tremendous opportunity to learn, advance, and build a career.