Internal Assistant Service Manager

Workstream; Downey (CA); On-site; USD 24,796 - 34,440; Full time

Job summary

Penske Toyota in Downey, CA is seeking an Internal Assistant Service Manager to support the Service Manager in daily operations of the internal service department. You will coordinate internal repair orders, manage technician workflow, ensure timely vehicle reconditioning, and uphold quality standards to drive efficiency and profitability.

The role emphasizes communication between Service and Parts teams, with a focus on customer satisfaction and operational profitability.

Qualifications

• Minimum 3–5 years of automotive industry experience (auto repair, customer service and sales).
• Valid California driver license with good driving record.
• Willingness to work extended hours including evenings and weekends.
• Maintain profitability of the department while controlling expenses and ensuring customer satisfaction.
• Excellent customer service, communication, and time management skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Able to multi-task, prioritize, work independently or as part of a team.

Responsibilities

• Oversee internal repair orders for vehicle reconditioning.
• Ensure timely completion to meet sales delivery timelines.
• Coordinate parts availability including special-order parts.
• Assist in resolving internal service-related issues promptly.
• Verify documentation and proper labor operations.
• Review internal repair orders for accuracy and compliant billing.
• Support Service Manager with reporting and a professional work environment.

Skills

Customer service

Communication skills

Time management

Multitasking

Problem solving

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Your privacy is important to us. To view, the categories of personal information we collect from job applicants and the purposes for which the information is used, or to exercise your rights under the California Consumer Privacy Act (CCPA), visit our Privacy Policy at https://www.socalpenske.com/privacy-statement. By clicking “Apply,” you acknowledge that you have read the Privacy Policy and hereby consent to the collection, processing, use, and sharing of your personal information as described therein.

This position is 100% on-site.

Summary - The Internal Assistant Service Manager supports the Service Manager in overseeing daily operations of the internal service department. This role is responsible for coordinating internal repair orders, managing technician workflow, ensuring timely vehicle reconditioning, maintaining quality standards, and supporting communication between Service, and Parts departments. The Internal Assistant Service Manager plays a critical role in vehicle readiness, efficiency, and profitability.

Essential Duties and Responsibilities

• Monitor and manage internal repair orders (ROs) for used and new vehicle reconditioning.
• Ensure timely completion of internal work to meet sales delivery timelines.
• Coordinate parts availability and special-order parts to prevent delays.
• Assist in resolving internal service-related issues promptly.
• Verify all required documentation is completed accurately.
• Review internal repair orders for accuracy and proper labor operations.
• Ensure warranty and internal billing processes are followed correctly.
• Support Service Manager with reporting.
• Support a positive and professional work environment.

Minimum Hourly Pay Rate of $18.00, which can increase up to $25.00/hour based on productivity.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

• Must have at least 3-5 years of automotive industry experience and expertise (auto repair, customer service and sales); auto repair skills, preferably ASE certifications;
• Must have a valid California driver's license and good driving record.
• Must be willing to work extended hours as needed, including evenings and weekends.
• Required to maintain the profitability of the department while controlling expenses and maintaining customer satisfaction.
• Excellent customer service skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Excellent communication and time management skills.
• Able to problem solve and handle a variety of issues.
• Must be self-motivated and able to follow direction and able to work independently or as a team.
• Excellent verbal and written communication skills.
• Ability to multi-task projects, establish priorities, work independently and organize effectively.
• Must be detail orientated and be able to work under pressure.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential

functions of this job. Individual will be required to:

• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Regularly lift and/or move objects up to 15 pounds.
• Able to withstand outdoor weather.

Penske Toyota is an equal opportunity employer and maintains a drug and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Penske Toyota is looking for results driven, team focused, dedicated people to join our team.

Our compensation and benefits package includes:

• Medical, Dental, Vision and Prescription Insurances
• Company Paid Life Insurance
• 401(k) Savings and Retirement Plan
• Tremendous Opportunity to Learn, Advance and Build a Career!

Penske Toyota is an Equal Opportunity Employer.