Export Documentation Specialist

Ashley Furniture Industries; Chippewa Falls (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Ashley Furniture Industries, Inc. in Wisconsin is hiring an Export Documentation Specialist to coordinate export shipments, ensure compliance with U.S.

export regulations, and prepare documentation that enables smooth customs clearance for international customers. This role supports a global network within one of America's largest furniture manufacturers, handling AES reporting, document audits, and timely communication with customers and freight forwarders.

Qualifications

• Associate degree or equivalent work experience required.
• 3+ years of office support or administrative work.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Responsibilities

• Create, obtain, and maintain export documents for international shipments.
• Audit documents to ensure regulatory compliance and accuracy.
• Provide documentation to customers, freight forwarders, brokers, and drivers within deadlines.
• Maintain international documentation per U.S. Customs requirements.
• Report shipments to AES and update filings as needed.
• Maintain SOPs and assist in process improvements.

Skills

Attention to detail

Microsoft Office Suite

Verbal and written communication

Education

Associate Degree in International Business or related field

Tools

Document Management Systems

Job description

Ashley Furniture Industries, Inc.

About The Role

Join Ashley Furniture's Global Trade Management team as an

Join Ashley Furniture's Global Trade Management team as an Export Documentation Specialist and play a critical role in our international operations. You'll coordinate export shipments, ensure compliance with U.S. export regulations, and prepare documentation that enables smooth customs clearance for our international customers. This position offers the opportunity to work with a global network while contributing to one of America's largest furniture manufacturers.

What You'll Do

Documentation & Compliance

• Create, obtain, and maintain all export documents required for international shipments
• Audit and approve documents generated by third-party entities to ensure regulatory compliance
• Provide required documentation to customers, freight forwarders, brokers, and drivers within established deadlines
• Retain international documentation in accordance with U.S. Customs requirements

Reporting & Systems Management

• Accurately report international shipments to the U.S. Census Bureau and Customs and Border Protection through the Automated Export System (AES)
• Update AES filings when departure dates change
• Maintain freight invoicing logs and process freight payments on designated payment days
• Collect and update information for team key process measures

Communication & Customer Service

• Communicate with international suppliers and third-party entities to ensure timely receipt of required documentation
• Provide guidance on documentation-related questions
• Analyze late documentation credit requests and provide recommendations to management
• Assist in ensuring continued export compliance of customers

Process Improvement

• Maintain Standard Operating Procedures (SOPs) for the International Documentation Team
• Identify areas for improvement and make recommendations
• Assist with creating, implementing, and monitoring process improvements
• Stay current with exporting rules, regulations, and international shipping industry changes

What You'll Bring

Required Qualifications

• Education: Associate Degree in International Business, business-related field, or equivalent work experience
• Experience: 3+ years of office support, clerical, or administrative work
• Strong attention to detail and excellent organizational skills
• Proficient computer skills, including Microsoft Office Suite
• Excellent verbal and written communication skills

Key Skills & Abilities

• Ability to learn export compliance requirements and international documentation regulations
• Strong analytical and problem-solving skills
• Effective time management with ability to handle multiple projects simultaneously
• Work independently and collaboratively in a team environment
• Professional demeanor when handling difficult vendor/customer situations
• Maintain confidentiality and handle sensitive information appropriately
• Thrive in a fast-paced environment with strong demands

Nice to Have

• Knowledge of Document Management Systems
• Familiarity with Continuous Improvement methodologies
• Understanding of export logistics and international transportation

Why Ashley?

• Work with a global network of customers and partners
• Contribute to international trade operations for one of the world's largest furniture manufacturers
• Develop expertise in export compliance and international regulations
• Enjoy opportunities for professional development and continuous learning
• Be part of a company that values Core and Growth values in everything we do

Work Environment & Schedule

• Schedule: Full-time with flexibility to work extended hours when necessary
• Predominately office environment
• Collaborative team atmosphere with cross-functional interaction

Compensation & Benefits

Ashley Furniture offers competitive compensation and a comprehensive benefits package designed to support you and your family.

Washington Fair Labor Standards Act Notice:

This position is classified as non-exempt under the Fair Labor Standards Act and Washington state law.

Equal Opportunity Employer

Ashley Furniture is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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