Export Customer Service Representative

Merck & Co.; Mesa (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

FUJIFILM Electronic Materials, U.S.A., Inc. in Mesa, AZ is seeking an Export Customer Service Representative to manage export and domestic order processing. You will be the primary customer contact and coordinate with internal teams to ensure on-time fulfillment.

Responsibilities include creating export documentation, maintaining pricing in SAP and Conga, handling order entry, tracking open orders and ocean bookings, and coordinating with planning to meet inventory needs.

Qualifications

• High School Diploma or GED with 2+ years in supply chain/SAP environment preferred.
• SAP experience required.
• Some experience with denied party screening preferred.
• Excellent communication skills; strong interpersonal skills; good general office skills required.
• Ability to multi-task in a fast-paced environment and work collaboratively with various departments.
• Knowledge of IATA/IMDG for processing Hazardous shipment documentation preferred.

Responsibilities

• Serve as primary contact for Export and Domestic customers.
• Create export shipping documentation.
• Maintain customer pricing in SAP and Conga.
• SAP order entry and order fulfillment process.
• Maintain open order report and track back orders.
• Request, follow up and track ocean bookings.
• Process documents for FG air freight shipments.
• Coordinate with planning to meet inventory requirements.

Skills

Excellent communication

Organizational skills

Multitasking

Interpersonal skills

Education

High School Diploma

Tools

SAP

Conga

Job description

Position Overview

FUJIFILM Electronic Materials, U.S.A., Inc., is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity at our Mesa, AZ facility for an Export Customer Service Representative!

With state-of-the-art manufacturing facilities in the U.S., Europe, Taiwan, China, Korea and Japan, local sales offices throughout the world and on-site applications support, FUJIFILM Electronic Materials supplies the world's top tier semiconductor manufacturers with a broad array of products and services used throughout the semiconductor manufacturing process.

The Role

The Export Customer Service Representative will be responsible for follow through of all phases of customer order processing for assigned accounts. They serve as primary contact for the customer and liaison to other company departments to provide total order fulfilment.

Company Overview

FUJIFILM Electronic Materials, U.S.A. fuels innovation in the semiconductor industry-where chemistry meets technology. Our advanced materials and formulations enable manufacturers to build the microchips that power Artificial Intelligence, computers, electric vehicles, smartphones, and more.

We’re a global business-to-business supplier of chemical formulations and advanced materials used for manufacturing and packaging semiconductors. Our chemical formulations allow top manufacturers to produce microchips that both power and connect our digital world. Think you've got what it takes to build a more connected world? Then connect with us today and challenge the boundaries of what's possible-for the world and your future.

We have six U.S. manufacturing and Research & Development facilities, located in: Mesa, Arizona; Castroville, California; Hollister, California; Carrollton, Texas; and North Kingstown, Rhode Island-each offering unique local experiences, from vibrant cultural scenes to historic charm.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

• Support customers as assigned including Export and Domestic customers.
• Create export shipping documentation.
• Maintain customer pricing in SAP and Conga
• SAP Order entry, order fulfillment process
• Maintain open order report, track all back orders.
• Request, follow up and track ocean bookings.
• Process documents for FG air freight shipments.
• Coordinate with planning to meet customer inventory requirements.

REQUIREMENTS

• Minimum of a High School Diploma or GED with at least 2 years of relevant work experience is required; preferably in Supply Chain environment utilizing SAP preferred.
• SAP experience required.
• Some experience with denied party screening preferred.
• Excellent communication skills; strong interpersonal skills; good general office skills (filing, typing) and good organizational skills required.
• Ability to demonstrate good multi-tasking skills working within a fast-paced environment, and the ability to work in positive and collaborative manner. Work closely with various departments to maintain a smooth workflow and meet demanding customer needs.
• Knowledge of IATA/IMDG, for processing Hazardous shipment documentation preferred.

ADDITIONAL REQUIREMENTS

We value a professional, adaptable, and collaborative work environment. The following competencies are essential for success in any role and reflect our commitment to effective teamwork, problem solving, and workplace communication.

• Resilience -Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
• Communication -Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
• Reasoning & Decision Making -Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
• Comprehension -Capability to understand and complete tasks as assigned and solve problems effectively.
• Organizational Skills -Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail]).