EXPORT CUSTOMER SERVICE

Coda Logistics and Distribution; Linden (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

Paid Time Off

401(k) retirement plan

Job summary

Coda Logistics and Distribution is seeking an Export Coordinator to manage export cargo data, liaise with customers, warehouse, and dispatch personnel, and ensure timely pickups and deliveries. You will support drivers, maintain records, and resolve service issues with a customer-first mindset.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced logistics environment. Prior export/logistics experience is preferred.

Qualifications

• High School diploma or GED required.
• Bachelor’s Degree preferred but not required.
• Minimum of 2+ years of experience in an office environment.
• 2+ years of experience in an export role.
• 2+ years of experience in the logistics or shipping industry.
• Knowledge of global supply chain processes is a plus.
• Freight Forwarding and/or NVOCC experience strongly preferred.

Responsibilities

• Perform administrative duties and data entry when receiving export cargo.
• Maintain and update customer inventory records.
• Build and maintain strong relationships with clients.
• Maintain standard operating procedures and customer profiles, including key contacts, special requirements, contract rates, and preferred routing/services/carriers.
• Coordinate and communicate with drivers regarding deliveries, pickups, and scheduling to ensure timely and accurate service.
• Work closely with dispatch and warehouse teams to support daily delivery operations.
• Track freight and monitor shipment status to ensure timely departures and deliveries.
• Process data through company systems and submit shipping information to clients.
• Confirm weekly inventory reports for each client.
• Handle billing for all transactions.
• Respond promptly to customer inquiries related to tracking, tracing, and service issues.
• Identify and report operational problems, discrepancies, or disputes to supervisors.
• Ensure hazardous material shipments are processed in compliance with DOT and OSHA regulations.
• Provide excellent customer service throughout the export process, including timely communication and issue resolution.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Organizational skills

Multitasking

Attention to detail

Problem solving

Education

High School diploma or GED

Bachelor’s Degree preferred

Job description

The Export Coordinator is responsible for coordinating between customers, CODA warehouse and dispatch personnel to ensure efficient and accurate operational service. This role also involves supporting driver activity and delivery coordination, ensuring timely pickups and deliveries. The ideal candidate will have strong organizational and record-keeping skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced logistics environment. The goal is to ensure smooth operations across all export functions while maintaining a high level of service.

Roles and Responsibilities

• Perform administrative duties and data entry when receiving export cargo.
• Maintain and update customer inventory records.
• Build and maintain strong relationships with clients.
• Maintain standard operating procedures and customer profiles, including key contacts, special requirements, contract rates, and preferred routing/services/carriers.
• Coordinate and communicate with drivers regarding deliveries, pickups, and scheduling to ensure timely and accurate service.
• Work closely with dispatch and warehouse teams to support daily delivery operations.
• Track freight and monitor shipment status to ensure timely departures and deliveries.
• Process data through company systems and submit shipping information to clients.
• Confirm weekly inventory reports for each client.
• Handle billing for all transactions.
• Respond promptly to customer inquiries related to tracking, tracing, and service issues.
• Identify and report operational problems, discrepancies, or disputes to supervisors.
• Ensure hazardous material shipments are processed in compliance with DOT and OSHA regulations.
• Provide excellent customer service throughout the export process, including timely communication and issue resolution.
• Perform other duties as assigned.

Qualifications and Education Requirements

• High School diploma or GED required.
• Bachelor’s Degree preferred but not required.
• Minimum of 2+ years of experience in an office environment.
• 2+ years of experience in an export role.
• 2+ years of experience in the logistics or shipping industry.
• Knowledge of global supply chain processes is a plus.
• Freight Forwarding and/or NVOCC experience strongly preferred.

Preferred Skills

• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Strong organizational and multitasking abilities.
• High attention to detail.
• Proactive and forward-thinking mindset.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid Time Off.
• 401(k) retirement plan.

Job Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: $20 – $26 hourly