Expirienced Mortgage Loan Officer

CrossCountry Mortgage, LLC; North Carolina; Remote; USD 90,000 - 150,000; Full time

Job summary

CrossCountry Mortgage, LLC is hiring an Experienced Mortgage Loan Officer for a full-time remote position. You will originate residential loans, consult with borrowers, and manage the full application-to-closing process while ensuring regulatory compliance and high-quality client service.

You will work with underwriting, processing teams, and partners to meet production goals, build referral networks, and deliver an inclusive, transparent borrower experience across states.

Qualifications

• Minimum experience in mortgage lending and loan products.
• Proven ability to originate and close residential loans.
• Understanding of underwriting standards and collaboration with teams.
• Excellent customer service, clear communication, empathy.
• Proficiency with loan origination systems, CRM, and basic software.

Responsibilities

• Originate residential mortgage loans and guide borrowers through the process.
• Consult clients to determine financial goals and recommend suitable products.
• Manage applications from initial contact to closing and ensure compliance.
• Coordinate with underwriting and processing teams; monitor pipelines.
• Build and maintain referral relationships with real estate partners.

Skills

Mortgage industry experience

Loan origination

Regulatory compliance knowledge

Customer service & communication

CRM tools

Underwriting collaboration

Independent remote work

Pipeline management

Analytical & problem-solving

Attention to detail

Lead referral networking

Ethical, inclusive client service

Education

Active Mortgage Loan Officer license (NMLS)

Tools

Loan origination systems

CRM tools

Office software

Job description

Company Description

CrossCountry Mortgage, LLC (NMLS3029) is a nationwide mortgage lender founded in 2003 with a focus on delivering clear, fast home financing solutions. Now recognized as America’s #1 Retail Mortgage Lender, the company emphasizes leadership, community impact, and customer advocacy. Team members join a network of more than 7,000 professionals committed to helping borrowers and communities succeed. Through programs like CCM Cares and frequent community events, CrossCountry Mortgage promotes a performance-driven culture rooted in service, collaboration, and celebration of shared success. The company is an Equal Housing Opportunity lender.

Role Description

This full-time remote Experienced Mortgage Loan Officer role is responsible for originating residential mortgage loans while providing a high level of guidance and service to borrowers. The Loan Officer will consult with clients to understand their financial goals, recommend suitable loan products, and manage the application process from initial contact through closing. Day-to-day tasks include collecting and reviewing borrower documentation, coordinating with underwriting and processing teams, monitoring loan pipelines, and ensuring compliance with regulatory and company standards. The role involves building and maintaining referral relationships with real estate professionals and other partners, following up on leads, and proactively communicating with clients to set expectations and provide status updates. The Experienced Mortgage Loan Officer is expected to meet production goals while delivering an inclusive, respectful customer experience aligned with CrossCountry Mortgage’s values.

Qualifications

• Strong experience in the mortgage industry, including comprehensive knowledge of mortgage lending practices and loan products.
• Background as a Loan Officer with a proven track record of originating and closing residential mortgage loans.
• Working knowledge of underwriting standards and the ability to collaborate effectively with underwriting and processing teams.
• Demonstrated customer service skills, including clear communication, empathy, and the ability to guide clients through complex financial decisions.
• Proficiency with loan origination systems, CRM tools, and basic office software.
• Ability to work independently in a remote environment, manage a pipeline, and prioritize multiple tasks and deadlines.
• Knowledge of federal, state, and local mortgage regulations and compliance requirements.
• Active Mortgage Loan Officer license (NMLS) in applicable states and eligibility to maintain required registrations.
• Experience building referral networks with real estate agents, builders, and other industry partners.
• Strong analytical, problem-solving, and organizational skills, with attention to detail.
• Ethical, inclusive approach to client interactions and a commitment to Equal Housing Opportunity principles.